TV & Home Theater

[boby123]

I had the same problem: connection to internet was constantly down even connection to Wi-Fi was jn and good.

After different tricks including suggested in the forum and long discussions with my providor I found  the solution: Increase Internet speed!   

[Sam-BBY Social Media Specialist · Accepted solution]

Hi there, boby123,

Welcome to our community.  I'm sorry to hear you've experienced some troubles with connecting your new Toshiba Fire TV to the internet, but I'm glad to hear you found a solution to this matter.  I'm hopeful your insight will prove valuable to our other community members moving forward.

If we can help with anything else down the road, feel free to reach out.  I hope you have a great day!

[Czucchi]

I've started having trouble with my Toshiba 4k fire TV edition a couple weeks after buying it. The first issue was that the controller wasn't working completely, only the power button was. Toshiba sent me a new controller and now I can't connect to the internet. It was fine and now it can't detect any signal, normally the TV would detect 7-10 signals since I live in an apartment. Now it can't detect any, my phone and computer are not having any issues connecting to the WiFi

[gloriawilliams]

@Czucchi You need to contact Toshiba Customer care. Or do one thing Restart all the devices or clear history. Then reset again

[Czucchi]

I've done the factory reset multiple times and I contacted Toshiba, they're sending a technician tomorrow. The part that really bothers me is the TV started having trouble on the 16th day after I bought it and Best buy only has a 15 day return policy

[MikeSteffens]

I am having same issues with Fire tv losing connection to the Amazon cloud.  Several times per day.  It sounds like Toshiba and/or Amazon has some technical issue across all of these devices.  Please provide a fix or we can all go back to using our Roku sticks.