TV & Home Theater

[boby123]

I had the same problem: connection to internet was constantly down even connection to Wi-Fi was jn and good.

After different tricks including suggested in the forum and long discussions with my providor I found  the solution: Increase Internet speed!   

[Sam-BBY Social Media Specialist · Accepted solution]

Hi there, boby123,

Welcome to our community.  I'm sorry to hear you've experienced some troubles with connecting your new Toshiba Fire TV to the internet, but I'm glad to hear you found a solution to this matter.  I'm hopeful your insight will prove valuable to our other community members moving forward.

If we can help with anything else down the road, feel free to reach out.  I hope you have a great day!

[Czucchi]

I've started having trouble with my Toshiba 4k fire TV edition a couple weeks after buying it. The first issue was that the controller wasn't working completely, only the power button was. Toshiba sent me a new controller and now I can't connect to the internet. It was fine and now it can't detect any signal, normally the TV would detect 7-10 signals since I live in an apartment. Now it can't detect any, my phone and computer are not having any issues connecting to the WiFi

[gloriawilliams]

@Czucchi You need to contact Toshiba Customer care. Or do one thing Restart all the devices or clear history. Then reset again

[Czucchi]

I've done the factory reset multiple times and I contacted Toshiba, they're sending a technician tomorrow. The part that really bothers me is the TV started having trouble on the 16th day after I bought it and Best buy only has a 15 day return policy

[MikeSteffens]

I am having same issues with Fire tv losing connection to the Amazon cloud.  Several times per day.  It sounds like Toshiba and/or Amazon has some technical issue across all of these devices.  Please provide a fix or we can all go back to using our Roku sticks.  

[LynTor]

I am having the same issue with my 4K 50" fire tv. I will be watching tv and it will freeze up and then when I try to connect to the internet and put in my wifi password it says it is connecting then the password screen comes up again over and over (and yes, I have checked to make sure I am using the correct pw).

the steps I have taken are:

restarted the tv

un plugged the tv from the wall for 2 min and turned it back on

reset the tv to factory settings

rebooted my router

My other tv in the hosue is working fine. My internet is working fine on my computer. My Alexa is working fine.

I am VERY dissapointed in this TV

What other steps can I take?

[Czucchi]

The geek squad came to my house and replaced the main board and the WiFi card, my tv is working now. Just contact the geek squad or Toshiba

[RandyAdkins]

I'm having the same problem and I'll tell you with 100% certainty that the solution is NOT increase speed.  I have a wired connection and it happens all the time.  Ususally if the tv shuts itself off from inactivity.  I have to unplug the ethernet cable from the back of the tv to get it to reconnect.  I don't use wifi with this tv becasue my modem sits 2 feet away and there is absolutely no point for that.  If your already telling people to unplug tv, unplug modem, factory reset, you might as well tell them an easier solution and it's obviously the TV.  

TLDR just physically disconnect ethernet from tv and reconnect.  It's a pain to have to do this to a TV that is 2 months old but it works.

[Czucchi]

I would still suggest you get it fixed, that solution might not work forever and by then the warranty could be up. When they came to fix mine it was fairly fast