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New Member
Posts: 3
Registered: ‎07-10-2021

Toshiba FireTV No Sound and Sound Settings Greyed Out

Hello,

After a recent firmware update, no sound from tv. 
Removed everything and factory reset still no sound. 


In Settings > Display and Sounds > Sound Settings is greyed out - can't click to check any options. 

 

Model: 50LF621U21

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: Toshiba FireTV No Sound and Sound Settings Greyed Out

Hello there, Jrdbrr!

 

Thanks for joining our online community and messaging for support! My apologies on the slow response from our team. I'm concerned to hear that your TV lost all sound following a recent update. I've definitely ran into a similar issue with a Samsung TV before. Firmware updates normally have no problems whatsoever, but sometimes that's not the case, hah! Since Saturday, have you had any luck getting this resolved, or are you still experiencing the same thing?

 

I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-10-2021

Re: Toshiba FireTV No Sound and Sound Settings Greyed Out

Hi,

Thanks for the reply - the issue is half resolved using work-arounds. 

 

I have not yet figured out the correct settings to get the soundbar working, and the speakers only work with Plex and Netflix apps when i change sound settings on every video, converting the video to a different resolution or quality.  Do you know of any good resources to help me pinpoint which settings are advantageous to my setup? 

 

Thanks.

Posts: 28
Topics: 0
Kudos: 2
Solutions: 1
Registered: ‎01-17-2020

Re: Toshiba FireTV No Sound and Sound Settings Greyed Out

[ Edited ]

Hi again, Jrdbrr,

 

Thank you for your patience here. As Caleb had to step away, I'd be more than happy to look into this with you further. We may be able to see if we can get you in contact with Toshiba's customer support. At this time, are you still in need of having this issue addressed? 

 

Duncan|Social Media Specialist | Best Buy® Corporate
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