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Posts: 1
Registered: ‎01-01-2019

Toshiba Fire Tv picture issue

Hi! I purchased a Toshiba Fire tv and have had no issues with pictures using the applications on television but when connecting to my cable the color and picture is very pixelated and off. I’ve tried adjusting the color/tint/brightness and even went into the advanced settings and nothing has worked. I’ve changed hdmi cords and still nothing. Any suggestions? Should I call someone to check it?
Posts: 6,856
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Registered: ‎11-30-2015

Re: Toshiba Fire Tv picture issue

Hello Lchowell286,                

 

Thanks for joining our community to share your issue with your Toshiba Fire TV. We’d also like to thank you for your patience on this matter. I’d be happy to offer a few troubleshooting recommendations.

 

Have you called your cable provider to double check that the signal you’re receiving is at least HD? It’s possible that you may need to upgrade your service or cable setup box if you have one to get the most of your TV. Since the issues aren’t present when streaming it’s highly unlikely the root of the issue is the TV.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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