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Member
Posts: 10
Registered: ‎04-28-2019

Toshiba Fire Tv audio issue.

Hello. Just bought a Toshiba fire Tv (1080p)
not 4k. My problem is when I hooked up my stereo too the tv via composite it says it is not compatible. When I bypass the tv and hook it into cable box via composite it works fine from tv audio standpoint. Alexa and any app I am playing, yet it be YouTube or Pandora or anything, will not play through speakers. Need to physically turn tv speakers on and ext. speakers off to hear online content or Alexa. In my mind if my shows from tv are coming through external speakers, then why not online content or Alexa. Sound is sound. Have had lots of TV's and just returned 2 TV's I did not like. Not a fan of 4k. Never have had any issue like this. Goes against everything I know about electronics. I like the tv and picture and don't want to return a 3rd one. It really is a pain and I don't have the energy to do it at this point. Disappointing because makes my stereo useless not to mention Pandora and I heart Radio. Thanks...Joe
Posts: 1,362
Topics: 17
Kudos: 40
Solutions: 82
Registered: ‎10-03-2017

Re: Toshiba Fire Tv audio issue.

Hello joeyfv,

 

I can understand how confusing it can be sometimes when a seemingly simple setup doesn't end up working as expected. Nonetheless, I have spoken to one of my Home Theater guys and he advised me of the following:

 

"The composite inputs that hes plugging that stereo into is an Input, not an audio output. When he plugs it into the cable box, those composite inputs are probably intended for audio. My recommendation would be to find out what the audio output is for that TV (probably digital optical) and to connect the stereo to the TV that way. This will ensure that no matter what input hes watching, all of the audio is sent directly to the stereo."

 

That being said, I, too, have my TV connected to my home sound system via digital optical and it works great. Any items I plug into the TV send the audio straight to my audio system. I would suggest trying this out as it seems the composite route is not a viable option for your setup. Feel free to let me know what other questions you may have!

Dave|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎04-28-2019

Re: Toshiba Fire Tv audio issue.

Hi. I thank you for response. My LG "boom box " bought there is what I am using. Only has composite outputs. Hense me hooking it up through cable box because old LG did not have composite..just optical. Now the question is...can I still hook my stereo up to cable box via composite wire with optical going from cable box out to tv?
Posts: 7,326
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Registered: ‎11-30-2015

Re: Toshiba Fire Tv audio issue.

Hey, joeyfv,

 

What’s the model number of your LG “boom box”, Toshibia TV, and which box do you have from your cable provider? We’d be happy to double check which connections should be correct given those details.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎04-28-2019

Re: Toshiba Fire Tv audio issue.

Hi. Tv is Toshiba 49LF421U19 .....LG stereo is om4560.....cable box provider is Xfinity....so many numbers..no model number...it has an optical, HDMI in and out, l and r audio and video out (composite). Plus your USB and sata ports. Hope that helps.
Posts: 7,326
Topics: 161
Kudos: 196
Solutions: 326
Registered: ‎11-30-2015

Re: Toshiba Fire Tv audio issue.

Hey, joeyfv,

 

While reviewing the manuals it sounds like you do have things connected correctly, however, you may need to change a few of the settings within the TVs menu further.

 

I’d recommend trying to change the following settings: Go to > Picture > Advanced Settings > HDMI Input Mode > Try Mode (1.4) or (2.0). Other customers that have had issues with HDMI 1’s ARC abilities have used those preferences to resolve similar issues. Let us know if that works for you or if you continue to have an issue. 

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-30-2019

Re: Toshiba Fire Tv audio issue.

Not to Hijack JoeyFV's post but I am having very similar issues. 

 

I had an LG flat screen tv that just went black with no image but sound on Sunday 04/28/2019 so I bought the Toshiba FireTV (the exact same TV as JoeyFV) on the same day my LG died.

 

I have an Arris DCX3510-M Cable box from Spectrum/Charter/Time Warner.  I have a Sony FM Stereo/FM-Am Reciever STR-D350Z.  I am running a Gefen TV Digital Audio to Analog Adapter GTV-DIGAUD-2-AAUD.   The LG had an Optical output that I plugged into the Gefen TV adapter and then into my Sony Reciever.  I used the Sony reciever for my all my audio.  I had HDMI's plugged into the TV from my cable box and my Sony BluRay.  Everything was working no problems but the LG TV died.  

 

So I bought the Toshiba just like JoeyFV.  Plugged the HDMI cord from my cable box into the HDMI 1 port in the back of the Toshiba, Plugged in the Optical Audio cord, Plugged in the BluRay player into HDMI 2.  

 

No sound through the Sony reciever.  Nothing.  Dead.  When using the cable box.  The BluRay player would play sound.  But not today.  

 

So I am trying to follow your most recent instructions, "I’d recommend trying to change the following settings: Go to > Picture > Advanced Settings > HDMI Input Mode > Try Mode (1.4) or (2.0)"  Well my Toshiba does not have those pathways.  First there is no just "Picture", there is a Display & Sounds that I found a Picture Settings> HDMI1 or HDMI2 or HDMI3 or Composite or Apps & Video.  Not Advanced Settings.  So I choose HDMI1 another menu opens and it is Picture Mode.  That does have an Advanced Settings option but not what you have listed, here is what is listed for me:  White Balance, Mid Lumiance Gamma, Dynamic Backlight, Dynamic Contrast, MPEG Noise Reduction, Dynamic Noise Reduction, Edge Enhancer.  Nothing about HDMI Input Mode.  

 

I simply cannot find the HDMI Input Mode anywhere.  And I am willing to bet JoeyFV will not be able to locate one either.  

New Member
Posts: 2
Registered: ‎04-30-2019

Re: Toshiba Fire Tv audio issue.

I got mine to work.

 

Go here skip to Page 18 and follow their steps to change the Audio Output.

 

https://tvna.compal-toshiba.com/us/wp-content/uploads/sites/2/2018/07/20181203022143_toshiba_firetve...

Member
Posts: 10
Registered: ‎04-28-2019

Re: Toshiba Fire Tv audio issue.

Tried everything. Nothing seems to work. Changed HDMI CEC settings to on so tv can recognize. Put sound on PCM...then Dolby....then auto...nothing through speakers. Last option is to try the optical. If not I have to think if I want to return it, because I really love my stereo and do not want to replace. P.s. There is no option on this tv to change output of HDMI to 1.4 or 2. Had that on my LG but not Toshiba.
Do both devices, tv AND cable box need to be arc compatible? . Cable box does not. Also..if I have my stereo hooked through cable box through RCA cables then have optical going from box to tv, will cable box kick up my analog input to digital output?
Member
Posts: 10
Registered: ‎04-28-2019

Re: Toshiba Fire Tv audio issue.

Well, just got done trying optical. Nothing. Still get message that can't control volume with current audio output device. Since I am bypassing sound through the cable box to the tv, would that make my cable box the output source for the audio?