05-02-2019 01:09 PM
While reviewing both of your concerns in further detail, I believe giving Toshiba a call at (855) 527-2411 would be the best option available. Best Buy and Toshiba have partnered together to support select models of televisions that are exclusive to Best Buy. As part of that partnership those teams are here to support those television models from 8 am to 9 pm, Central time, seven days a week. Let us know if they provide any troubleshooting steps or prompts that work out for you guys!
05-02-2019 09:58 PM
05-02-2019 10:06 PM
05-03-2019 09:10 AM
I appreciate the time you’ve taken to share an update with us. I’m sorry to hear the dedicated support team for Toshiba weren’t able to help you troubleshoot any further and plan B of selling the set to your buddy worked out. Thank you for choosing Best Buy for your new LG TV. You’re more than welcome to keep us in the loop on all your future TV or Home Theater purchases! I hope you have a great weekend.
05-03-2019 11:05 AM
When you connect with an optical cable also make sure you go back to the audio settings and change to PCM. If you are bypassing the audio from the cable box to the TV no sound will come out. You will need to connect the LG Boombox to the audio output on the cable box.
If you need to change the digital audio format, go to the Home menu, select Settings, then select Display & Sounds.
Select Audio Output, then select Digital Audio Format and change the setting to PCM or Dolby Digital.