TV & Home Theater

[Freddie70]

TV won’t connect to anything. Netflix, cable or even an Amazon Prime show. Have unplugged, reset using the remote per instructions I found online and at best it connects for 5 minutes and then goes back to an Amazon Prime home page where anything you select won’t play or do anything. TV is only 1.5 years old. WiFi and cable work fine.

[Alyssa-BBY Social Media Specialist]

Hi there, Freddie70,

Welcome to our community! We have a lot of great resources here on the Forums, and I'd love to invite you to take a look around when you get the chance. 

I love watching Netflix on my TV, and I can understand wanting to get those connection issues resolved so you can enjoy your TV entirely. I would be glad to see how I can assist with this! Would you be able to provide additional details about the issues you were having, such as any error messages you may be receiving? Please also include the model number for your TV, if you happen to have it.

Best Regards,

[Freddie70]

Model number 43LF621U19. No error messages. Just keeps going back to an Amazon Prime home page that looks different than the one from my other TV that uses a fire stick and nothing else happens no matter what I try

[Alyssa-BBY Social Media Specialist]

Gotcha. When you get the chance, I would suggest double checking that the Home button on the remote control is not getting stuck. It may also be beneficial to review the input settings on your TV, to ensure that nothing out of the ordinary is selected. It may be beneficial to perform another factory reset also. For this model, you will want to press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.

By chance, do you happen to have a Geek Squad Protection plan on this unit? If so, I would like to invite you to arrange an appointment with the Geek Squad here, so they can take a look at what may be causing this issue. Alternatively, if you are a Total Tech Support member, you can also schedule an appointment here.

If you do not have a protection plan on that unit or are not a Total Tech Support member, I would suggest contacting the manufacturer of the TV to explore what options may be available under the manufacturer's warranty., 

Best Regards,