01-20-2020 12:10 PM
My TV is connected to a strong WiFi source, but none of the Apps will operate All the other devices (including another smart TV) are running fine. If I try to use Netflix or and channel's app, the video will not load. I have tried to disconnect/reconnect to the internet...no help. I've run a speed test....all good there. I just want to be able to enjoy my TV, especially on my day off! Advice?
Solved! Go to Solution.
01-28-2020 12:36 PM
Hi there, tifyolpatell,
Welcome to our Best Buy community forum!
I'm a big fan of the apps on my TV, so I can understand why not being able to connect with the apps on yours would be a concern. Were you able to connect to them in the past and it just stopped one day or have you never been able to connect to applications on that unit?
If you could elaborate on what happens when you try to connect, and provide me with the model number, I'd be happy to take a deeper look into this.
01-28-2020 12:48 PM
01-28-2020 02:33 PM
Thanks for taking the time to elaborate on this for me! While I'm happy to hear that your TV accessed the apps just fine in the past, I'm confused as to why your unit is not able to connect to them now.
I recommend looking at our Home Theater Troubleshooting Guide and giving those steps a try. I know you already did a factory reset, but I'm hoping that if you try all those suggestions, you'll have better luck.
If that still doesn't do the trick, it might be time to consider having someone take a look at it in person. Do you have Geek Squad Protection on this purchase? If not, is the TV still within the one-year manufacturer warranty?