TV & Home Theater

[tifyolpatell]

My TV is connected to a strong WiFi source, but none of the Apps will operate All the other devices (including another smart TV) are running fine. If I try to use Netflix or  and channel's app, the video will not load. I have tried to disconnect/reconnect to the internet...no help. I've run a speed test....all good there. I just want to be able to enjoy my TV, especially on my day off! Advice?

[Elle-BBY Social Media Specialist]

Hi there, tifyolpatell,

Welcome to our Best Buy community forum! 

I'm a big fan of the apps on my TV, so I can understand why not being able to connect with the apps on yours would be a concern. Were you able to connect to them in the past and it just stopped one day or have you never been able to connect to applications on that unit?

If you could elaborate on what happens when you try to connect, and provide me with the model number, I'd be happy to take a deeper look into this.

Cheers,

[tifyolpatell]

The model number is 43LF621U19.

The TV had been working quite well from August to November 2019. Then I noticed apps wouldn't play the content or not connect...even though the Wi-Fi signal was strong and connected. Early this month the whole system was very laugh, and often froze. The hone screen wouldn't load up. If I tried (for 15 minutes) to change the input to my DVD player, a short while later the TV would randomly take me back to the blank home screen.

I looked up some remedies, and eventually reset the TV. That worked for one day. The next day I started getting the same messages...cant connect, wont play, etc. So I reset it again. Now some of the apps that require my TV provider credentials wont even accept it for me to access the content. I tried logging into the TV provider online and it worked fine. This is where I am now. Hopefully that gives you some more context. Thank you.

[Elle-BBY Social Media Specialist · Accepted solution]

tifyolpatell,

Thanks for taking the time to elaborate on this for me! While I'm happy to hear that your TV accessed the apps just fine in the past, I'm confused as to why your unit is not able to connect to them now.

I recommend looking at our Home Theater Troubleshooting Guide and giving those steps a try. I know you already did a factory reset, but I'm hoping that if you try all those suggestions, you'll have better luck.

If that still doesn't do the trick, it might be time to consider having someone take a look at it in person. Do you have Geek Squad Protection on this purchase? If not, is the TV still within the one-year manufacturer warranty?

Cheers,