TV & Home Theater

[murdog]

mine happens at any time in any app and even watching live tv from HDMI and it happens on the built-in speakers i don't use any soundbars or anything

[AGrahamTO]

Hi - I've just come across this discussion and I am having the same problem. I have the 55 inch version, purchased this fall, and the "too-loud" volume issue happens at least once a week, We are using the TV volume on the TV speakers watching Bell Vibe content via HDMI as well as streaming and apps directly on the TV. 

If Best Buy personnel are still monitoring this discussion (looks like they lost interest a few weeks ago), it would be good find out the process to replace the affected units and see if that solves the problem - or maybe it will get someone's attention to address the issue.

Thanks

[Mariah-BBY Retired: Social Media Specialist]

Hello, AGrahamTO,

Thanks for sharing that you too are having the same issue. We'd be happy to shed some further light on this. If the suggested troubleshooting steps aren’t working for you, we’d highly recommend reaching out to the manufacturer for assistance under the manufacturer’s one year warranty. Can you please share your model number of your TV? We’d be happy to point you in the correct direction on this matter, select models of the Toshiba Fire TV may be eligible for Geek Squad to service them.

Respectfully,

[Binblessed]

So glad to find this posting. We also have a 55" so sounds like the issue is not unique. I just read the "solution" and I pray it is. So annoying. Don't get me wrong I love our TV.

ALSO..anyone know where I can get a manual or something. And I would like it to turn completely off, is that possible? Any help is appreciated!

[Binblessed]

I agree. Add us to this list. We have other issues too but is it the TV or? I just reset ours even if it doesn't last for long it would be nice not to have to adjust the TV everytime you pause it. I am afraid when I turn it on that I will be blasted out of the room...seriously.

[Sonicbounce17]

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@Mariah-BBY wrote:

Hello, AGrahamTO,

Thanks for sharing that you too are having the same issue. We'd be happy to shed some further light on this. If the suggested troubleshooting steps aren’t working for you, we’d highly recommend reaching out to the manufacturer for assistance under the manufacturer’s one year warranty. Can you please share your model number of your TV? We’d be happy to point you in the correct direction on this matter, select models of the Toshiba Fire TV may be eligible for Geek Squad to service them.

Respectfully,

---

I called Best Buy 3 days after my purchase with this issue, I was told to call Toshiba.  I called Toshiba and re-explained that I bought the TV through Best Buy's Amazon account.  I followed all of their self diags with no change, The Toshiba rep informed me she would schedule a best buy geek squad member to come to my house to diag and repair.  That appeared great and I was very appreciative.  Two gentlemen arrived and were very pleasant, they also appeared to be very knowledgeable and familiar with this condition.  The technician said he had to call the corporate headquarters in Minnesota.  He was on hold for approximately 30 min.  through the hold time we held a conversation which prompted the purchase through best buy via Amazon, he immediately hung up the phone.  He told me(politely) there was nothing he could do that I'm stuck in a turf war between Amazon and Best Buy, he recommended contacting best buy through Amazon. I was informed that I could reorder a new TV, send back mine and eventually would be credited any price difference.  In complete honesty, the model I bought was $200, now it sells for $230. From a customer service standpoint after 2 phone calls, and someone sitting in my house that has the capabilities to fix my tv the solution is now to spend an additional $230 dismount the TV again, ship back, wait for my refund and hope this TV that has a large potential to have the same issue arrive?  I decided not to go through this, it's just simply not worth the time and effort.  Best Buy has no reason to retain one customer, they have plenty of customers and I have plenty of additional sources to bring my business to.  Perhaps this will be useful information to Best Buy/Toshiba or prospective customer to avoid wasting everyone's time and allow a better and positive experience.  

[slacroix]

So I've been meaning to update this for a week or so, but I've been afraid of jinxing myself. 

I few weeks ago I bought a sound bar and hooked it to the TV. The sound bar I bought uses multiple inputs, one of them is Digitial Optical Audio cable. I used that to hook to the TV, and the TV can no longer control the volume level. (If you try, you get a message box on the TV saying you can't control the volume that way). So I have to use the sound-bar's volume control.

Once I set that up, the problem no longer happens.

It's been 2 - 3 weeks now, no problems at all, no more restarts, and the sound bar works great. It would be nice if the TV could control the sound-bar volume... but the trade-off is minor, and I'm happy with it. 

Something to think about.

[SeanM-BBY Social Media Specialist]

Hello all,

Thank you for sharing your experiences with us. I see Mariah has posted a few troubleshooting steps that may resolve the volume issues you’ve described, and it looks like slacroix was able to find a resolution as well.

If your TV continues to have issues after following the troubleshooting steps provided, please don’t hesitate to utilize the manufacturer’s warranty to get service for your TV.  Regardless of where this TV was purchased, each comes with a one year manufacturer’s warranty, and depending on the model, may be eligible for service through Geek Squad.

Regards,   

[Binblessed]

I have a question. Does anyone "normally experience sound changes from program to program movie to movie channel to different channel. How about from sleep mode to program? I just did the reset but it appears I have volume changes between channels too.

[Alison-BBY Social Media Supervisor]

Hello!

Thank you for posting with Best Buy forums. I can understand how frustrating different sound volumes can be from show to show. I have been there! May I ask, are you watching TV shows and movies via a streaming service or are the movies DVD/Blu Ray (from a separate player)? If everything is being streamed, it is common for some channels to have discrepancies from the providers end. Feel free to give us some details of what is going on and we can see if we can help. Also, what model is your TV?

I look forward to hearing from you!