TV & Home Theater

[Sonicbounce17]

I'm not sure about DVD players, we have 6 TVs in the house.  3 TVs have Apple TVs connected, one uses a firestick and two including the Toshiba use the built-in smart TV feature. We primarily use Direct TV Now and Netflix, and have for approx 2-3years.  Toshiba TV is the only one that exhibits this volume fluctuation, I have hooked up the Apple TV with no change in the situation. I have the  Toshiba 43LF621U19 43-inch 4K Ultra HD Smart LED TV HDR - Fire TV Edition.

[Moose1]

I have purchased 2 Toshiba Fire Tv's in the last 4 months. One 55 inch and one 50 inch.  Both are experiencing the same volume issues as described in this post.  Volume that is normally a comfortable listening level (say volume 10) will become very loud when the TV is turned on at a different time. It still displays volume level 10 but the volume sounds like it is at double or triple that level.  It is so loud that the only way to listen to the TV when that happens is to lower it to volume level 1 or 2.  This happens randomly, I would say 1 in 25 times of turning on the TV.  

Turning the TV off and on again does not fix this issue.  I have found that using the RESTART option under DEVICE & SOFTWARE section, under the SETTINGS menu will fix the issue until the next time it happens. 

I attempted to contact TOSHIBA through their customer support web page but on the webpage it stated that as of the year 2015, TOSHIBA no longer supports  TOSHIBA TV's sold at BESTBUY.

If a customer rep from BESTBUY would reply to this post I would appreciate it.

Thank you!

Cg

[Mariah-BBY Retired: Social Media Specialist]

Hello, Moose1,

Welcome to our community! Thank you for choosing Best Buy for your purchase of both of your Toshiba televisions. I’m sorry to hear that this sound issue is also plaguing you, too.

On select models of Toshiba TVs our very own Geek Squad are responsible for servicing the warranty for Toshiba. What’s the model numbers of your televisions? I’d be happy to double check that for you and point you in the correct direction on this matter. That’s our typical route if the troubleshooting steps noted in this thread aren’t helping you!

Kindly,

[Moose1]

Hi Mariah!

Thanks for getting back to me so soon! Model #50LF621C19 and Model #55LF621C19.

Thank you

Cg

[EdDarrah]

I do hope that works for you but I have been using the digital optical output from day 1 and NO TV speakers, i have the TV speakers set to OFF. The problem has been continuous from day 1 using digital optical out, four months of this now. Best Buy here keeps saying call Toshiba Geek Squad can't fix it. This is clearly one of two problems causing this. Either all of us having this problem have bad optical sound boards OR, and more likely, a FIRMWARE update is needed and that has to be coordinated between Amazon and Toshiba.

[slacroix]

I totally agree about the firmware. I'm hoping it keeps working too... But given that you and I believe others too have seen the problem with the digital audio cable, I'm not certain it will. Hopefully if enough people bother Best Buy & Toshiba, they'll patch it

[EdDarrah]

It happens on Blu-ray, live TV via antenna, Amazon Fire interface etc so it's not a Fire TV interface specific problem. It NEVER happens with built in tv speakers alone. It only happens on digital optical out connected devices. This is either a mass defect of the optical audio board or something that requires a FIRMWARE update from Toshiba.

[EdDarrah]

Actually it's not the TOSLink optical cable that's the problem but the optical audio out interface and related firmware. For me pausing anything for more than 10 seconds triggers the problem.

[slacroix]

Ah but in my case it only happens with the internal speakers, never with the audio/sound bar... Very odd, but totally agree it's going to take a firmware update to fix it

[hoofah]

So is Best Buy handlling this issue?? I have it as well. Optical Audio output to a receiver and pausing any video causes it. Restarting the video the volume will ramp all the way up, reset to a lower volume and slowly do it a second time. All the way up to full volume it then resets and plays at normal volume.