TV & Home Theater

[Rogermc1069]

I have 2 Toshiba Fire TVs, different sizes, just purchased within 2018. Both will turn off after several hours by themselves. I some times fall asleep with them on so there is no movement commands from the remote happening. The sleep timer is not on I don;t believe as they stay on for hours before turning off. 

Any help would be appreciated.

[Wesley-BBY Retired: Social Media Specialist]

Hello, Rogermc1069

Welcome to our Best Buy Community Forums! Sorry to hear that you are experiencing issues with your Toshiba Fire TV.  This is not something that we’ve encountered or able to provide a solution.

To receive assistance with a resolution, we would encourage you to contact Toshiba Customer Support at (800) 457-7777.

Regards,

[marie_jeanpierr]

Reprogram the remote:

Fire TV Quick Tips
Hold down the Select button for 5 seconds to put the remote into pair mode.
Hold down the Select + Play buttons together for 5 seconds to Restart the device.
Restart the device: Settings > System > Restart, then once restarted unplug the power cable for 5 seconds then plug back in.