02-19-2021 04:31 PM
Thank you for following up regarding this. While we would be unable to view the video on this platform, I hope to be able to shed some light on other routes to take. I would suggest turning down the backlight of the TV and then performing a factory rest on the TV, both of which can be completed through the settings menu.
If the issue was still occurring after trying that out, it would be best to bring this to the Geek Squad. If you have a Geek Squad Protection plan on that unit or are a Total Tech Support member, I'd like to invite you to arrange an appointment here with them. Otherwise, it may be best to contact the manufacturer of the TV directly to explore what support options would be available under the manufacturer's warranty at this time.
I hope this information helps!
06-18-2021 10:02 PM