TV & Home Theater

[Mmn]

Our Toshiba 55” Fire TV edition has been working fine for almost an year. Since a week we were running into audio issues. When the TV is turned there will be no volume. On unplugging the TV from power source or recycling the TV we were getting the Audio back. But since last night we are not getting any audio though we had tried multiple times unplugging and restarting the TV. Can we get some help please?

[Elle-BBY Social Media Specialist]

Hi there, Mmn,

Welcome to our Best Buy forum community! 

As someone who is a fan of ending the day by curling up with a blanket and watching a good show, I understand how frustrating it can be when a TV stops working as intended. That's not a position we wanted you to be familiar with, but I'm glad you thought to reach out to us for help. 

While I wish that unplugging the TV and power cycling had corrected the issues in the long run, I appreciate you letting me know you gave those a try. That said, if you haven't already, I highly recommend checking out our Home Theater Troubleshooting Guide. It's full of other great tips that could help correct your concerns regarding the volume.

If you're still struggling with the audio after giving those troubleshooting tips a try and it's within your one-year manufacture warranty, the next best step might be working directly with Toshiba for next steps. However, if you have a Geek Squad Protection plan and would like further support through that, you can call (800) Geek-Squad or (800) 433-5778.

Cheers,