TV & Home Theater

[WildcatDock32]

Hi! I just bought a Toshiba Fire TV 32" and I had a special controller with a Prime Video, a Netflix, a CTV and a Crave buttons. They all won’t work, even if the rest of the controller works perfectly.
How can I fix this problem?
Thank you in advance!

[Sam-BBY Social Media Specialist · Accepted solution]

Hello WildcatDock32,

Welcome to our community.  I just bought a smart TV a few years ago that has a handful of built-in apps, and to be honest, I'm pretty in love with the convenience of having those streaming services ready whenever I turn on my TV; there's no need for a second remote!  I'm sorry to hear your remote buttons aren't working properly.

So you're aware, this community is intended to support our customers here in the United States.  However, a general piece of advice I can offer is that third party remotes with special input buttons (such as for an application or feature) may not work with all TVs.  If the remote you're referencing did not come in the box with your TV, I'd double-check to make sure it's compatible with your particular model number.  If it was included in the packaging, though, I'd recommend that you reach out to Best Buy Canada or contact the manufacturer of your TV to see what troubleshooting steps they can offer.

Thank you for writing to us.

[WildcatDock32]

Thank you!
In fact the remote came with the TV so I will go to a store to try to fix the problem. Have a good day!

[Sam-BBY Social Media Specialist]

Hi WildcatDock32,

You're very welcome!  I hope your visit to the store will provide you with the answers you desire.  Have a great weekend!