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Posts: 6,642
Topics: 115
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Registered: ‎11-30-2015

Re: Toshiba Fire TV connectivity issues

Welcome, Mabarnes,

 

Thank you for post and input. If the troubleshooting steps aren’t working for you, we’d highly recommend reaching out to Toshiba at (800) 457-7777. They’d be best postioned to assist you further or point you in the correct to get further assistance. Please note, select models of Toshiba TVs are serviced directly by our Geek Squad under the manufacturer’s warranty period.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎02-18-2019

Re: Toshiba Fire TV connectivity issues

Hello Mabarnes,

 

I had the same problem but called Toshiba Company Support,

The solution is 1. Remove all batteries. 2. click every button 3X's

this helps losen up the remtote. Then place batteriies back in.

Turn on Smart TV to reboot. Then wait for remote to reconnect.

 

If this doesn't work you will have to reset the remote in sequence

holding down 3 or 4 specific buttons in order to reconnect with the 

T.V. hope this helps call Toshiba for more details. Got mine to work!

New Member
Posts: 2
Registered: ‎03-16-2019

Re: Toshiba Fire TV connectivity issues WIRELESS

Hello,

 

I can't connect to the internet either,  I get the same message about the cloud, so dissapointed. I bought my tv to be able to watch netflix in a tv instead of my laptop. Eventuallyy it works and then out again.  I have google fiber.

 

The tv also says that my network is not in range..???

 

Everything else in my house, that is connected to the internets, works now.  Watching tv is like flipping a coin now, who knows, if I will be lucky enough to watch tv, maybe yes, maybe not.

 

So disappointed.

New Member
Posts: 2
Registered: ‎03-16-2019

Re: Toshiba Fire TV connectivity issues WIRELESS

Hello,

 

Now, I got the message, "No Network Connection, a network connection is required to complete this task,,

Going to wi fi setting, and I see my network in connected status, with a very good signal, I go back, clicking return, and now works.  

Posts: 2,099
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Registered: ‎08-08-2017

Re: Toshiba Fire TV connectivity issues WIRELESS

Hello @Super_T,

 

Welcome to our community.  I'd recommend reviewing the steps that Mariah-BBY provided on previous pages in this thread, which include performing a factory reset and power cycling your TV.  You may also wish to contact Toshiba's support teams directly at (800) 457-7777 for further assistance.

 

I hope this helps.  Thank you for writing to us.

Sam|Social Media Specialist | Best Buy® Corporate Campus
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New Member
Posts: 1
Registered: ‎04-03-2019

Re: Toshiba Fire TV connectivity issues

Go to settings. Software. Make a restart of tv this way. No over the push off button.

And voila ..problem solved
Mine is working good