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Posts: 6,282
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Toshiba Fire TV connectivity issues WIRELESS

Hello TucsonMichael,

 

Welcome to the Best Buy Support Online Forum Community! Thanks for sharing that you’re having similar issue with your 55”. I’d be happy to offer some troubleshooting support to you.

 

Have you tried to reset the TV back to factory settings? Also, have you power cycled the TV? Can you please try to connect a streaming device? By connecting to a streaming device we’d be able to pinpoint the issue may be the wireless card in the TV if the streaming device performs as expected.

 

Also, you’re welcome to return the TV under your Return & Exchange Promise if you believe it’s defective unit.  Additionally, your also welcome to seek Geek Squad’s assistance by calling (800) 433-5778 under your warranty.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-01-2019

Re: Toshiba Fire TV connectivity issues

I bought my 55" fire TV on Saturday and it has been working great until this morning when I received the "can't connect to cloud services" message. Cable and wifi are working perfectly.
New Member
Posts: 5
Registered: ‎12-16-2018

Re: Toshiba Fire TV connectivity issues

Hi all, 

 

Even though I'm Canada (and mistakingly posted on the US forum) I just wanted to write here that I returned this item. I sincerely believe that there is something wrong with this series, since lots of people are experiencing the same issue. 

 

Best, 

Posts: 6,282
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Toshiba Fire TV connectivity issues

 

Hello BoomerNH,

 

What model number do you have? Are you trying to use Netflix or a different application? We’d be happy to see what troubleshooting advice or additional insight we can offer you moving forward.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-01-2019

Re: Toshiba Fire TV connectivity issues

Hi Mariah,

 

I did the factory reset and everything then worked fine.


Thanks for the follow-up. I love the TV.

 

Best,

 

-Fred

Posts: 6,282
Topics: 100
Kudos: 399
Solutions: 291
Registered: ‎11-30-2015

Re: Toshiba Fire TV connectivity issues

Fred,

 

That’s great to hear! We’re happy that you LOVE the TV. Let us know if you happen to have any other questions or concerns in the future. We’re always happy to see how we may be able to help.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎01-03-2019

Re: Toshiba Fire TV connectivity issues

I have had my Toshiba Fire TV for 12 days.  Turned it on 10 days ago and it worked great until day before yesterday.  Exact same problem as described by others.  Worked fine until a message came up that it was not connected to the Internet.  All other devices in the house are operating perfectly and no Internet issues.  My remote will only turn on and off.  No other buttons work so I can't get my TV reconnected by accessing settings.  I called Toshiba and they had me unplug the TV, hold down the on/off switch on the remote, replug the TV and hold down the home button.  Nothing!  They are sending me a new remote.  I am not waiting on that remote I am returning this junk to Best Buy.  I am within my return period so they best take it back.  Apparently this TV has some serious issues with this problem.  Sounds like they need to recall the TV.