TV & Home Theater

[KyleR-BBY Senior Social Media Specialist]

Hello, RAHelwig,

Thanks so much for joining our Support Forums.

Have you already tried all of the troubleshooting steps listed above in this thread? If those don't work, your next best bet is to contact Toshiba at (800) 457-7777.

Whenever you return a product with a saved password on it, it is a good idea to change those passwords. If you aren't able to get that reset to go through after talking to Toshiba, changing those passwords prior to a return is your best step.

Sincerely, 

[OSCM]

I just bought a toshiba fire tv during Amazon Prime, worked great until yesterday.  I can get into the streaming apps (you tube, History, Netflix) I can select the clip I wish to watch and I either get a error message on YouTube or a blank screen on the other apps.  I have no problems with the other two tv’s that also have a fire stick. Both of them work fine. Yes I have them all on a WiFi network, but two are never on the network at the same time. 

[Wesley-BBY Retired: Social Media Specialist]

Hello, OSCM.

Thank you for registering with our Best Buy Community Forums. Welcome!  Though we may not be technicians, we do our utmost to resolve the situation or seek out a resource to help.  Often times the answers to an issue you might be facing may be found within the forum threads. Like the ones above!

If those don't work, your next best bet is to contact Toshiba at (800) 457-7777.

Regards,

[denise2864]

so I had this issue where only the power button was working on my fire tv. if anyone has this issue just unplug the tv, on the remote hold the back button the button with 3 lines on it and the left side the the wheel. hold it for 15 seconds while the tv is still unplugged. after the 15 seconds plug back in the tv and the remote should be working. This is how you reset the remote on a 4k Toshiba fire tv.--- Found this on an Amazon board - it did work for the remote