TV & Home Theater

[Mariah-BBY Retired: Social Media Specialist]

Welcome, Mabarnes,

Thank you for post and input. If the troubleshooting steps aren’t working for you, we’d highly recommend reaching out to Toshiba at (800) 457-7777. They’d be best postioned to assist you further or point you in the correct to get further assistance. Please note, select models of Toshiba TVs are serviced directly by our Geek Squad under the manufacturer’s warranty period.

Respectfully,

[alespinor]

Hello Mabarnes,

I had the same problem but called Toshiba Company Support,

The solution is 1. Remove all batteries. 2. click every button 3X's

this helps losen up the remtote. Then place batteriies back in.

Turn on Smart TV to reboot. Then wait for remote to reconnect.

If this doesn't work you will have to reset the remote in sequence

holding down 3 or 4 specific buttons in order to reconnect with the 

T.V. hope this helps call Toshiba for more details. Got mine to work!

[Super_T]

Hello,

I can't connect to the internet either,  I get the same message about the cloud, so dissapointed. I bought my tv to be able to watch netflix in a tv instead of my laptop. Eventuallyy it works and then out again.  I have google fiber.

The tv also says that my network is not in range..???

Everything else in my house, that is connected to the internets, works now.  Watching tv is like flipping a coin now, who knows, if I will be lucky enough to watch tv, maybe yes, maybe not.

So disappointed.

[Super_T]

Hello,

Now, I got the message, "No Network Connection, a network connection is required to complete this task,,

Going to wi fi setting, and I see my network in connected status, with a very good signal, I go back, clicking return, and now works.  

[Sam-BBY Retired: Social Media Specialist]

Hello @Super_T,

Welcome to our community.  I'd recommend reviewing the steps that Mariah-BBY provided on previous pages in this thread, which include performing a factory reset and power cycling your TV.  You may also wish to contact Toshiba's support teams directly at (800) 457-7777 for further assistance.

I hope this helps.  Thank you for writing to us.

[michaelmarcellu]

Go to settings. Software. Make a restart of tv this way. No over the push off button.

And voila ..problem solved
Mine is working good

[Rkremer2125]

I can’t get to home then settings to reset to factory settings. My tv just has a black screen then if I push home it isn’t the regular home, it opens an image on right side of tv screen to which lists inputs, apps, sleep timer, picture and sound. Any suggestions as to what to do from here? I’ve tried unplugging the power cord. Nothing changed.

[SeanM-BBY Retired: Social Media Specialist]

Good morning, Rkremer2125,

Welcome to our Support Forums, and thank you for sharing your experience with us.  If the steps outlined in this thread are not resolving the issues you’ve been having, I recommend contacting Toshiba at (800) 457-7777, and I’m optimistic they’ll be able to walk you through additional troubleshooting steps you can take to resolve the issue.

Regards,

[kmh1109]

2 days past 2 weeks and can't return this TV that will not connect to internet - Not happy with this product or service at all, if the TV doesn't connect, it is useless as a SMART TV.  It appears that many people have the same issue with no fix in place to correct this.  My ROKU is fine that I connected so it is definitely the TV. 

Need a fix or there should be a 30 day return policy or compensation from Best Buy.  I was always a fan and now I am completely disappointed.

[RAHelwig]

Same issue.  However I cannot use any buttons to move to home and reset factory settings.

I  have worked on this with Xfinity and Amazon help for about 15 hours. 

I get the "cannot connect to the cloud" page and then if I wait I get an https screen that wants my Xfinity log in.  But there is no way to enter said log in.

TV was delivered last Thursday and worked for about an hour.  Then there was a Comcast outage.  When the outage was resolved this issue presented.

I worked on it until Satuday am and then was out of town. 

Amazon wanted me to return the TV and Fire stick.  However, I have entered all my passwords and they were not able to reassure me that those would not still be in the TV.

Can you assist?

Thanks!