03-21-2020 08:04 AM
04-03-2020 05:42 PM
Hi there, Kirbyhm,
Welcome to our Best Buy forum community! We know that your TV and receiver are important to you, so it hurts me to hear that they aren't working together as intended. That said, we're glad you took the time to bring this to our attention, so we can try to help!
From what you've told me, it sounds like there is a communication issue going on when using the ARC HDMI port. Can you elaborate on what type of remote you're using with the TV and receiver, so I can better look into this?