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New Member
Posts: 7
Registered: ‎05-28-2022
Accepted Solution

Toshiba Fire TV Remote

Hello I am very disappointed. I purchased a Toshiba 50 inch Fire TV Jan last year. The remote stopped working 6 months into the purchase. I called Best Buy to see if they could help me, I was told I had to call Toshiba. Toshiba told me I had to speak with Best Buy. After getting the run around. I finally just decided to use an app on my phone. My TV started acting up and I had to factory reset it now I can’t use the remote to set it up. I have called Toshiba and Best Buy and NO ONE seems to be able to help me just replace it with a compatible remote. Where is the humanity? If you spent hundreds of dollars on a TV you should be able to get some kind of solution. This is horrible.
Social Media Specialist
Posts: 54
Registered: ‎10-19-2020

Re: Toshiba Fire TV Remote

Hey there, Fedup242,

 

Thanks for joining our community forums! I regret to hear that you are having issues with your remote, and I can understand how frustrating that may be. If you reach out to Toshiba with the model number, they should be able to provide you with a replacement remote. If that doesn't work, you would need to look into getting a universal remote. Please let me know if you have any additional questions or concerns. If you do, you can send me a private message to discuss this issue further.  

Jacob W|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎05-28-2022

Re: Toshiba Fire TV Remote

I did they could not replace my remote because the warranty is up. But what I can’t understand is why they simply can’t let me purchase one. Not sure if the universal remotes can pair with the TV
Best Buy Employee
Posts: 2,612
Registered: ‎01-09-2015

Re: Toshiba Fire TV Remote

https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/...

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 11,402
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Registered: ‎11-10-2008

Re: Toshiba Fire TV Remote

I am happy to see jdogg was able to find the replacement for you. Often times I have to turn to 3rd party sites such as eBay and Amazon to find aftermarket remotes.

 

They are not easy to find. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 7
Registered: ‎05-28-2022

Re: Toshiba Fire TV Remote

I ordered a remote off of Amazon which I had to return because it was not able to pair. Many of them by Amazon says not compatible with Fire TVs so you are correct. I am getting a remote today and if that doesn’t work I will order the one above. Thanks for your help.
New Member
Posts: 7
Registered: ‎05-28-2022

Re: Toshiba Fire TV Remote

Thank you I will look into this.
Posts: 11,402
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Registered: ‎11-10-2008

Re: Toshiba Fire TV Remote


@Fedup242 wrote:
I ordered a remote off of Amazon which I had to return because it was not able to pair. Many of them by Amazon says not compatible with Fire TVs so you are correct. I am getting a remote today and if that doesn’t work I will order the one above. Thanks for your help.

Insignia has a high level of compatibility so you will have a money back guarantee in the event it does not work. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 1
Registered: ‎05-30-2022

Re: Toshiba Fire TV Remote

@jdog836

Random question Jdog.

I gamed with Jdog years ago who was in loss prevention at Best Buy. Is there any chance you are same Jdog?

Pugsley/Dazed.
New Member
Posts: 7
Registered: ‎05-28-2022

Re: Toshiba Fire TV Remote

I got a remote from a parts store. It was Toshiba and it worked. Thanks again!