03-14-2019 12:16 PM
For those who are seeking advice to fix the remote, the remote is very fragile, don’t bother buying a replacement, and just download the Fire TV app (released by Amazon).
03-14-2019 12:55 PM
Thank you for noting that you may be one of our Canadian customers. That does change the options available. I’d recommend our Best Buy Canada support team a call at (866) 237-8289, as they’d be positioned to articulate which models they service the warranties on for Toshiba. Additionally, Best Buy Canada does have their forum community you can find here. Please note the kind of assistance offered over that medium may differ then what we share here.
04-04-2019 03:57 PM
We were able to locate some other troubleshooting steps we wanted to share with the community! I hope these suggestions fix some of the lingering woes that other customer’s may have had with their Toshiba Fire TV remote.
We’d recommend first trying to power cycle the TV and ensuring firmware for the TV is up-to-date. We only would recommend rolling the remote gently on a firm surface if you believe the remote is not reacting at all and think a button could be stuck. Also, we’d recommend that the remote have a fresh set of batteries as some can get sensitve to low battery power or the brand of the battery, too.
You can try to Factory Reset the Voice Remote by pressing and holding:
DPAD-left (←), back (⤺) and menu (≡) buttons for 10 seconds.
To pair the remote again: press and hold, for more than 15 seconds up to 2 minutes, the Home button (🏠).
Please note a universal remote will not be able to make full use of the TV as it may not have a microphone for voice prompts like the included remote. Also, the only button that operates on IR signals is the power button. All other buttons on the remote work with Bluetooth.
If none of these suggestions help you, we’d recommend giving Toshiba a call at (855) 527-2411 for further troubleshooting assistance under the manufacturer’s warranty for all televisions that are exclusive to Best Buy.
04-06-2019 04:43 PM
04-10-2019 09:49 PM