TV & Home Theater

[bberkoff]

how do you update firmware, in which device?.. I bought brand new 32" toshiba lcd tv with alexa inside, thus fireTVremote.. and it WILL NOT PAIR with remote... power on/off works, no other seems too... help please!,

{removed per forum guidelines}

[bberkoff]

help!.. my new tv has a remote that wont work.. batteries in right etc.. power button works, rest wont an dwont pair...
I bought brand new 32" toshiba lcd tv with alexa inside, thus fireTVremote.. and it WILL NOT PAIR with remote... power on/off works, no other seems too... help please!, {removed per forum guidelines}

[bberkoff]

how do you update firmware, in which device?.. I bought brand new 32" toshiba lcd tv with alexa inside, thus fireTVremote.. and it WILL NOT PAIR with remote... power on/off works, no other seems too... help please!, {removed per forum guidelines}

(someone else said updated firmware helped.. but what and how?.. in which device.. I cant get to the wifi set up window so how to update??)

[tsa1213]

Go to settings-device&software-about-check for system update

[StillNotWorking]

I also purchased a Toshiba Fire TV, the remote was working, but while I was setting an Echo Dot up to pair with the fire tv, I ended up doing a factory reset. Everything works fine now, but except for channel guide, prime video, Netflix, CTV, crave buttons, which all stopped working.  I’ve restarted the TV, replaced the battery, checked the firmware update, nothing fix the remote.  What else can I do to resolve this issue?

[Mariah-BBY Social Media Specialist]

Hey, StillNotWorking,

Thanks for letting us know that you’re having a similar issue as Maneesh and welcome to our community. Did you try rolling your remote on a hard surface button side down? Additionally, can you please clarify if you reset the TV or the echo dot? I look forward to your reply to see what additional advice we can share with you.

Respectfully,

[StillNotWorking]

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@Mariah-BBY wrote:

Hey, StillNotWorking,

Thanks for letting us know that you’re having a similar issue as Maneesh and welcome to our community. Did you try rolling your remote on a hard surface button side down? Additionally, can you please clarify if you reset the TV or the echo dot? I look forward to your reply to see what additional advice we can share with you.

Respectfully,

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Since you suggested it, I just rolled the remote on a hard surface, now only the power button works!  People, DO NOT roll your remote on a hard surface!

And I reset the TV, echo dot is working fine.  Now i can’t access any of the menu.  

[Mariah-BBY Social Media Specialist]

Hello, StillNotWorking,

Can you please try to roll your remote again? Please note, it’s best to remove the batteries first. This troubleshooting step shouldn’t cause the remote to stop working as it did in your case. Also, can you please share what model of Toshiba Fire TV you have? I’d be happy to see if we can offer any additional troubleshooting advice for you.

Respectfully,

[StillNotWorking]

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@Mariah-BBY wrote:

Hello, StillNotWorking,

Can you please try to roll your remote again? Please note, it’s best to remove the batteries first. This troubleshooting step shouldn’t cause the remote to stop working as it did in your case. Also, can you please share what model of Toshiba Fire TV you have? I’d be happy to see if we can offer any additional troubleshooting advice for you.

Respectfully,

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I just removed the batteries and rolled it again.  Still only the power button is working.  I contacted Toshiba Canada, but they told me BestBuy gets this model directly from Toshiba USA, so they can’t help, and told me contact BestBuy instead.  

The model I purchased is Toshiba 43" 4K UHD HDR LED Smart TV (43LF621C19) - Fire TV Edition

again, the remote was partially working before rolling it.   I tried different batteries as well.  I wish you hadn’t suggested to roll it on a hard surface.  

[StillNotWorking]

Sorry, the model is Toshiba 50" 4K UHD HDR LED Smart TV (50LF621C19) - Fire TV Edition, not the 43” model.