12-10-2018 08:41 AM
That's totally understandable. The troubleshooting steps I was referring to were removing the batteries from your remote and trying to press each button to ensure nothing is stuck underneath the plastic covering. You can also try to update the TVs firmware to the latest version through the system menu to see if that rectifies the problem.
Let me know if you have any other questions, and I'll be happy to help however I can.
12-10-2018 09:31 AM
12-10-2018 09:37 AM
Thanks for letting me know. Hopefully some experimenting with the TV will fix things up, but you can also try power cycling the TV (which won't reset your logins) by unplugging the TV for a few minutes and then re-connecting it to the power source. You are also welcome to contact Toshiba's support teams at (800) 457-7777 to see what troubleshooting steps they can offer you in real-time.
I hope this helps. Thank you for writing to us.
12-20-2018 06:50 PM
I bought my Toshiba 43 inch 4K tv on Black Friday last month. Everything was fine until last week. My tv wouldn't connect to my internet even thought the router is less than a foot away, So I had to Factory reset it, and now it won't go pass the searching for the remote screen, I can choose the language and nothing else. I have tried every single button press combination to date and nothing.
When I press and hold the home button the whole remote stops working except the power button. I even got the replacement remote today an hour ago and still nothing. Is it the tv or what?
12-24-2018 10:33 AM
Thanks for posting to our community! We’d recommend visiting the retailer where you had purchased your TV to discuss an exchange or return, if the troubleshooting we’ve posted previously hasn’t worked for you.
12-28-2018 06:42 PM
My 55 Fire TV is also intermittent. When i turn it on if says no internet connection but i can access the option to retry as the remote does not work except to turn off and on. Talked to Toshiba and they indicated i may want to take it back. after i reset the TV by unplugging it seemed to work again, but a few hours later i had the same issue. Also, the Alexa button does not always work even though it is connected. I had a 50" that i returned that seemed to work, but not i really wonder.
12-29-2018 11:43 AM
Welcome our community! Thank you for sharing that those troubleshooting steps did work for you, but it didn’t remedy the issues long term. I’d be happy to provide some further advice on this for you.
Can you please share the model number of your TV? I’d be happy to double check if it’s one the ones Geek Squad is responsible for servicing the warranty on it. At this time, if you’re outside of your Return & Exchange Promise we’d be unable to exchange it. I look forward to your reply to help point you in the correct direction on this matter.
02-06-2019 04:19 PM
I just purchased a 55" toshiba fire tv from our local best buy and the remote doesnt work- well it does turn the power on and off of the tv but i cannot access any other functions on the remote. I returned to the store and they sold me a universal remote, but some of the tv functionality is not accesable with the universal- namely audio settings and video settings. How can i fix this remote or can i buy a new remote.
02-07-2019 12:43 PM - edited 02-07-2019 12:47 PM
Welcome to the Best Buy Support Online Forum Community! Thanks for sharing you’re having some similar issues with your Toshiba Fire 55” TV. We’d be happy to see what troubleshooting suggestions we can help with.
Have you tried the troubleshooting advice we’ve noted above? If you’re still having an issue, please share your model number and we’d be happy to point you in the correct direction on this matter.