11-09-2019 08:48 PM
I'm having a problem with Alexa on my Fire TV. I'm using an HD antenna and do not use a cable box, I have the Pluto TV app installed. When I ask Alexa to go to channel 7, instead of going to the over the air channel 7, it goes to Pluto TV's 007 (James Bond) channel. Is there a fix for this? I unplugged the TV for a minute and plugged back in, did a force stop, cleared data and cache on the Pluto TV, but that didn't help.
11-11-2019 05:41 PM
Hi there, Tanker,
Welcome to our Best Buy forum community!
Being able to control your TV with voice commands is meant to make your life easier, but I can understand how that wouldn't feel like the case if it keeps bringing you to the wrong channel. I know that would slowly drive me crazy, so it's easy to understand why you'd want to figure how to get your TV to bring you to the correct channel.
Have you run into issues when using voice command for any other channels, or is it only when you want to view channel 7?
11-13-2019 09:20 AM
Got it. While I'm glad to hear you aren't having this issue with multiple channels, it is odd that this is only occurring with over-the-air channel 7. At this point, I recommend reaching out to Amazon's support at 1 (888) 280-4331, to see if they can offer suggestions on what could be causing this mix-up.