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Posts: 2
Registered: ‎10-13-2019

Toshiba Fire TV Alexa Problem

I'm having a problem with Alexa on my Fire TV. I'm using an HD antenna and do not use a cable box, I have the Pluto TV app installed. When I ask Alexa to go to channel 7, instead of going to the over the air channel 7, it goes to Pluto TV's 007 (James Bond) channel. Is there a fix for this? I unplugged the TV for a minute and plugged back in, did a force stop, cleared data and cache on the Pluto TV, but that didn't help.

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Registered: ‎10-19-2017

Re: Toshiba Fire TV Alexa Problem

Hi there, Tanker,

 

Welcome to our Best Buy forum community! 

 

Being able to control your TV with voice commands is meant to make your life easier, but I can understand how that wouldn't feel like the case if it keeps bringing you to the wrong channel. I know that would slowly drive me crazy, so it's easy to understand why you'd want to figure how to get your TV to bring you to the correct channel.

 

Have you run into issues when using voice command for any other channels, or is it only when you want to view channel 7?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-13-2019

Re: Toshiba Fire TV Alexa Problem

Works fine on all OTA channels except for OTA channel 7.
Posts: 1,020
Topics: 75
Kudos: 124
Solutions: 50
Registered: ‎10-19-2017

Re: Toshiba Fire TV Alexa Problem

Tanker,

 

Got it. While I'm glad to hear you aren't having this issue with multiple channels, it is odd that this is only occurring with over-the-air channel 7. At this point, I recommend reaching out to Amazon's support at 1 (888) 280-4331, to see if they can offer suggestions on what could be causing this mix-up.

 

Cheers, 

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!