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Posts: 1
Registered: ‎02-04-2019

Toshiba Fire Edition won't stay off

This is so strange. It worked fine since I received it as a Christmas present. The last week and a half it will not stay off. I turn it off with the remote and after about 10-20 minutes it comes back on. I must unplug it every night or before I leave the house. I wonder if it could be a setting? It is a Toshiba 55LF621U19 55-inch Fire Edition. It is plugged into an Onkyo receiver via HDMI1/ARC and there is also an Apple TV attached to the receiver. I am considering setting the tv back to defaults. Any ideas?

Susan

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Registered: ‎11-30-2015

Re: Toshiba Fire Edition won't stay off

Good Afternoon, selittle,

 

Welcome to our community! Thanks for joining our community to share you’re having an issue with your new Toshiba TV. We’d be happy to see what suggestions we can make for you.

 

Can you please try to set the TV back to factory defaults? Additionally, are you using the receiver or Apple TV after the TV is turned off? Or do you have anything else in your home that may be affecting it? Like a Bluetooth speaker? Also, have you tried to connect your TV via optical digital instead of ARC? That may be the issue too. We look forward to hearing from you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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