TV & Home Theater

[Ajderaddo]

I bought a 65” Amazon FireTv about two weeks ago. Everything has been working great until a few days ago. All streaming apps will not load video or sound for whatever specific video we choose. All images appear on all apps but when you click to watch something nothing loads and certain apps kick right back to the home screen of the tv. I’ve tried rebooting and clearing all caches but nothing is working. Internet connection is fine and our Amazon fire stick on a different tv works great still.

[Elle-BBY Social Media Specialist]

Hello, Ajderarro,

Welcome to our Best Buy forum community!

Congratulations on your new 65" Amazon Fire TV! Getting a new TV is an exciting time, but I can understand how the experience would be a bit dampened if you keep running into trouble when trying to stream.

That would concern me as well, as I'm glad you reached to us for help. If you haven't already, I recommend checking our Home Theater Troubleshooting Guide, as it goes over a lot of helpful tips that can fix common TV issues.

If you're TV is still not letting you stream after trying those steps out, please let me know what model of Amazon Fire TV you have, so I can take a deeper look into this.

Cheers,