01-01-2021 12:52 PM
I recently recieved a brand ne toshiba TV and for some reason it will turn to a blank screen at random. some times if i press the input button on the controller it will turn back on and sometimes I have to turn the TV of and back on again.
What could be the problem?
I have a soundbar connected through the HDMI 1 (ARC) port and a ps4 pro in the HDMI 3 slot.
01-12-2021 04:46 PM
Hey there, JeffreFew,
Welcome to our Best Buy forum community! Thanks for taking the time to create an account to share this experience with us. Getting a new TV should be a time of excitement, so I'm sad to learn that sometimes the screen is going blank unexpectedly. That's never fun, but I can imagine it's especially concerning when the TV is brand new. That said, I'm glad you said something so that I can try to help.
Have you checked all of the connections to make sure that none of the cords are lose? That's a common reason that can cause a screen to suddenly become blank like you described. After checking the cords, I recommend trying the following steps to see if they help!
If that doesn't do the trick, I recommend trying another HDMI cable to see if that helps. If you still are having the screen suddenly become blank, can you elaborate on what that means? Does the screen turn black, but you can still hear sound? The more details you can provide, the better I can look into what might be the cause.
|Elle|Social Media Specialist | Best Buy® Corporate|
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