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Member
Posts: 23
Registered: ‎12-08-2018

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

Well by doubling up I think she means using the old fashioned "RCA" style audio out connectors which are typically red and white, left and right.........I mistakenly replied above that I could not do that howver my AV home theater /surround sound receiver DOES have thoe connections as does this Toshiba FireTV.  I did a test last night.  I switched to live antenna fed TV and hit pause, (yes you can do that with the tv just like cable/satellite DVR) and left it on pause for about 4 min.   After hitting pause again to resume,  LOUD screeching noise.......so this means that the problem/bug is NOT just with the Amazon Fire interface alone but the TV in general.   Doubling up would NOT likely solve this and this HAS to be a firmware/software BUG.  Since it obviously affects regular tv and not just Amazon Fire, I'm thinking that Toshiba will need to release a firmware update..........then again, this TV is Amazon exclusive even  though it's a Toshiba, and sold exclusively by Amazon and Best Buy................  perhaps Amazon would do the update but it could also fall on Toshiba.   Can someone help us with this?

Member
Posts: 23
Registered: ‎12-08-2018

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

Hi Mariah, as you can see, another user posted the same experience as I did. I received a software update yesterday but it did not fix the problem. It was it was an update for the remote. I tried pausing LIVE antenna fed TV and have the same problem there so it's not a bug with the Amazon Fire TV interface alone................I'm planning on stopping in my local Best Buy store on Saturday and see if I can talk to anyone on the Geek Squad, I did purchase the 2 yr warranty with this............. but again, I'm certain it's firmware, although it very well could be hardware............ time will tell.
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Registered: ‎11-30-2015

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

EdDarrah,

 

Thanks for sharing an update. Geek Squad may be able to assist you as well under the manufacturer’s warranty as well. Select TVs that are exclusive in this partnership will be serviced by Geek Squad under the warranty terms.  Since your TV larger it would be eligible for an in-home appointment too. You’re welcome to give Geek Squad a call at (800) 433-5778 to see how they might be able to assist you further.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 17
Registered: ‎01-14-2013

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

Ed,

 

Wanted to let you know I have a similar problem with volume on my 55" Fire TV. Mine happens when I turn off the TV while playing a stream, then turn it back on again. For me, the volume ends up louder than when I turned it off, and the only way to fix it it "restart" the TV (which fully reboots it). Since the way the Fire TV "turns off" is not really turning off but existing the app mid-stream and go back to the home screen when you turn it on... I have a feeling this is more related than it may sound.

 

My post is here

 

Hopefully I'll never have the volume pushed to max like you did... 

-

Scott

New Member
Posts: 2
Registered: ‎02-04-2019

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

I have a smaller 43" version of this Toshiba FireTV edition.   Glad to see that I am not the only one with severe audio issue of connection to my reliable Yamaha RX V779.  I tried to use HDMI ARC and there as no success with that, to switch the audio from the TV to AVR.  Then I fooled around and one time was able to get the sound out through Optical connection, but now it is not working.

 

I think the audio output is severely messed up...and I am not sure if I can get this fixed...will consider returning this piece of junk if I still can't get the TV audio output to my AVR.

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Registered: ‎10-19-2017

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

Hello hohdude,

 

Welcome to the Best Buy Community Forums!

 

I appreciate you reaching out to us about your TV. I did respond to your private message to Mariah-BBY. You can find it when logged in, at the top of your screen, by clicking on the small orange envelope icon.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎02-04-2019

Re: Toshiba 55" Fire TV Edition > SERIOUS sound bug! & Questions

I am planning to return the Toshiba 43" Fire TV as there is definitely a built in problem with audio signals not outputting through the HDMI ARC as well as the optical digital.  The TV looks great but defeats the purpose of using my current Yamaha RX V779.