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Posts: 1
Registered: ‎01-18-2019

Toshiba 55" 4K Fire TV Edition ...dead.

Hi there,

 

Purchased a 55lf621u19 on Boxing Day from Amazon.ca (through BestBuy), arrived here January 4th.

 

 

Loved it, but now it won't power on.

 

- Black screen

- No blue light in the bottom right corner

- No hums or noises of any kind

 

So far things I've tried that haven't fixed the problem:

 

- Changing electrical outlets. It was plugged into a surge protector but I've tried other power strips and directly into the wall

- Trying a different power cable (I have a similar cable for my soundbar)

- Testing the power cable that came with the TV with another device -- it works for my soundbar.

- Some guides online say power off for 30 or 60 seconds 

- I've also tried the typical electronic factory reset (hold the power button on the right side of the TV for 30+ seconds)

- Since I've had Fire TVs before, I also tried taking the batteries of the remote in/out as well as holding middle button and play

- One reviewer said they had this issue and they had to keep plugging the power cord in/out until it worked (?) I tried that but no matter what the blue light will not come on

- Yelling at it (didn't work)

 

There are quite a few reviews on Amazon.ca that have had this issue, but everyone had returned it.

 

I would love to get this issue fixed without returning it.

 

Any help would be appreciated Smiley Happy

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Registered: ‎09-29-2008

Re: Toshiba 55" 4K Fire TV Edition ...dead.

Hello pwntrik,

 

Welcome to our community. There's little as disappointing as having a product develop a fault soon after purchase. I'm quite unhappy to hear you've had this occur.

 

It appears you've been very thorough in your troubleshooting. For next steps, I would recommend contacting Geek Squad to schedule a technician to diagnose and service your TV.

 

Additionally, and with apologies, this community is intended for our U.S. customers. I would recommend that you contact Best Buy Canada for further assistance with your concerns.

 

Thank you for writing to us.

 
John|Social Media Specialist | Best Buy® Corporate
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