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New Member
Posts: 4
Registered: ‎12-06-2018

Toshiba 55” Fire TV audio/video sync issue

I’m having problems with my video lagging behind audio in streaming, Blu-ray, everything.  Can’t find help anywhere, seems I have to pay extra to get Bestbuy to help with their geek squad.  Already spent enough money here, about ready to just return my new TV and Samsung Blu-ray player.  Please help if you can!  Thank you.

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Registered: ‎08-08-2017

Re: Toshiba 55” Fire TV audio/video sync issue

Hey Bigden,

 

Welcome to the forum, and thanks for reaching out to us.  Are you using the built-in speakers on your TV, or is your TV connected to a stereo system or external speaker?  If the latter, how is it connected to your TV?

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-06-2018

Re: Toshiba 55” Fire TV audio/video sync issue

Hi and thanks for responding.  I’m using an HDMI cable and the digital audio line to our JVC surround sound system from the TV.  I’m using an HDMI cable to our Samsung Blu-ray player from the TV.  I am trying it now and the audio/video seems to be ok????  I tried it with the TV speakers and now the surround sound.  Why does it work sometimes?  Am I doing something wrong or is this an indication the TV is malfunctioning?  Thank you!

Posts: 1,287
Topics: 23
Kudos: 191
Blog Posts: 15
Solutions: 54
Registered: ‎08-08-2017

Re: Toshiba 55” Fire TV audio/video sync issue

[ Edited ]

Hey Bigden,

 

I agree it's a bit strange this issue seems to be intermittent, but I'm glad things are working nonetheless!  If you connected your TV to the JVC surround sound system with both an HDMI cable and a digital audio cable, I'm wondering if that could be causing the issue; your TV may be trying to double-up on its audio output, therefore causing the delay.

 

If this continues to give you troubles in the next few weeks here, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot these issues in real time.

 

Hope this helps!

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-06-2018

Re: Toshiba 55” Fire TV audio/video sync issue

Thank you Sam I will do that.  Which cable would be best to disconnect please?

Posts: 1,287
Topics: 23
Kudos: 191
Blog Posts: 15
Solutions: 54
Registered: ‎08-08-2017

Re: Toshiba 55” Fire TV audio/video sync issue

Hey Bigden,

 

HDMI cables can transmit both video and audio, while digital optical cables only transmit audio.  You can try removing the digital optical cable first, and then trying the HDMI cord instead.  Hopefully this does the trick!

 

Sincerely,

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-06-2018

Re: Toshiba 55” Fire TV audio/video sync issue

Thank you Sam I will try this and leave a reply if it works.

Posts: 1,287
Topics: 23
Kudos: 191
Blog Posts: 15
Solutions: 54
Registered: ‎08-08-2017

Re: Toshiba 55” Fire TV audio/video sync issue

Sounds good, Bigden!  I look forward to hearing from you and am hopeful for a positive outcome! Smiley Happy

Sam|Social Media Specialist | Best Buy® Corporate
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