TV & Home Theater

[Bigden]

I’m having problems with my video lagging behind audio in streaming, Blu-ray, everything.  Can’t find help anywhere, seems I have to pay extra to get Bestbuy to help with their geek squad.  Already spent enough money here, about ready to just return my new TV and Samsung Blu-ray player.  Please help if you can!  Thank you.

[Sam-BBY Retired: Social Media Specialist]

Hey Bigden,

Welcome to the forum, and thanks for reaching out to us.  Are you using the built-in speakers on your TV, or is your TV connected to a stereo system or external speaker?  If the latter, how is it connected to your TV?

[Bigden]

Hi and thanks for responding.  I’m using an HDMI cable and the digital audio line to our JVC surround sound system from the TV.  I’m using an HDMI cable to our Samsung Blu-ray player from the TV.  I am trying it now and the audio/video seems to be ok????  I tried it with the TV speakers and now the surround sound.  Why does it work sometimes?  Am I doing something wrong or is this an indication the TV is malfunctioning?  Thank you!

[Sam-BBY Retired: Social Media Specialist]

Hey Bigden,

I agree it's a bit strange this issue seems to be intermittent, but I'm glad things are working nonetheless!  If you connected your TV to the JVC surround sound system with both an HDMI cable and a digital audio cable, I'm wondering if that could be causing the issue; your TV may be trying to double-up on its audio output, therefore causing the delay.

If this continues to give you troubles in the next few weeks here, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot these issues in real time.

Hope this helps!

[Bigden]

Thank you Sam I will do that.  Which cable would be best to disconnect please?

[Sam-BBY Retired: Social Media Specialist]

Hey Bigden,

HDMI cables can transmit both video and audio, while digital optical cables only transmit audio.  You can try removing the digital optical cable first, and then trying the HDMI cord instead.  Hopefully this does the trick!

Sincerely,

[Bigden]

Thank you Sam I will try this and leave a reply if it works.

[Sam-BBY Retired: Social Media Specialist]

Sounds good, Bigden!  I look forward to hearing from you and am hopeful for a positive outcome!

[Bigden]

Sam, I tried just the HDMI cable and got no sound out of our home theater.  Just using the audio out cable and still have video delay with prime but not with Netflix.  Don’t understand this at all.  I found a number for Toshiba online and will call tomorrow.  I’m pretty frustrated actually.  Thank you.

[Sam-BBY Retired: Social Media Specialist]

Hi Bigden,

Thank you for sharing this update with me, although I'm sorry to hear you're still experiencing a slight delay with the audio on your TV.  I'm hopeful Toshiba will be able to address this is more detail for you, but if you still need any assistance after that call, I'll be happy to see how I may further assist.

Best wishes,