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New Member
Posts: 2
Registered: ‎02-28-2021

Toshiba 50" TV only giving sound but not video

I bought a Toshiba Fire TV model 50LF621U21 in October 2020.  I have a modem and router through Spectrum for my Wi-fi.  I have Hulu for watching TV and then I bought a Antenna which is on the roof of the house to pick up local news channels etc.  It has been working fine till yesterday.  When I go to channel 5, I can hear the broadcast, but there is no picture.  I can watch any other streaming service, and I have both audio and video.  What could be the problem?

New Member
Posts: 2
Registered: ‎02-28-2021

Re: Toshiba 50" TV only giving sound but not video

The problem is, there hasn't been an issue at all, until 2 days ago.
Posts: 632
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Registered: ‎02-08-2019

Re: Toshiba 50" TV only giving sound but not video

Hi there, Lynnlouise,

Welcome to our community here! We have an array of articles and resources available on our site, and I'd like to invite you to check them out when you get the chance.

I can understand how hearing the local channel, but having no image with that, can cause some confusion. It may be possible that your local stations may have moved to a new frequency. Have you had the chance to try to rescan your channels? If you haven't, I would suggest trying that out!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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