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Registered: ‎11-09-2019

Toshiba 50" Fire TV

I just bought a Toshiba 50" Fire TV less than a Year and a Half ago. Mfg. Date May 2018. It has started blacking out off and on, the volume works. I have reset the TV and it continues to do so? I

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Registered: ‎10-19-2017

Re: Toshiba 50" Fire TV

Hi there, Cindys55,

 

Welcome to our Best Buy forum community! As someone who is a big fan of ending my day by curling up on the couch to watch a show, I can imagine how frustrating it would be to have the screen start blacking out. That's never fun, but I'm glad you took the time to share this with us so we can try to help.

 

Have you checked out our helpful Home Theater Troubleshooting Guide? It offers a lot of great ideas to try that could possibly clear up the issue you've been having with the screen blacking out. If you've given those steps a try and the black screen continues, please reach out to me with the model of your Toshiba 50" so I can look into this further.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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