TV & Home Theater

[BoStClair]

Hi,

We purchased this Toshiba 49LF421U19 on March 9th. Just this past week it started flashing green rapidly on screen while watching SlingTV. But it's intermittant and random. If you back out of the channel and go back or change channels it will stop. Contacted Sling and they said to uninstall, unplug the TV, then power back up and reinstall. Seemed to work for awhile, then it started again. So I rebooted our router and modem in case it was speed issue and did not work. Now it is doing it on Hulu as well. However, it does not happen while gaming, only using the apps.

We are obviously past the 15 day exchange and did not purchase extended warranty either.

Please help,

Bo

[Dave-BBY Retired: Social Media Specialist]

Hello Bo,

This is an issue I have read of before, but it is not a common one. My first piece of advice would be to go into the TV settings and turn off the "pixel orbiter" setting. This can be done by going to the following: 

Menu->Setup->Anti image retention->Pixel orbiter

Alternatively, I would also suggest resetting all the settings on the TV (commonly referred to as a factory reset) to ensure nothing else in the settings isn't playing nice with these apps. If the above doesn't work, please let us know and we'll see what other options are available from there.

[BoStClair]

Well we do not see an Anti Image Retention option under setup, so we will just factory reset for now.

Thanks

[BoStClair]

Now after a Factory Reset it is stuck on select your language. Will not budge from this screen even after multiple restarts and unplugging. I believe we got a bum TV.

[Derald-BBY Retired: Social Media Specialist]

I am sorry to hear about your concerns with the unit that was recently purchased. I can also understand your hope that something so new would last a few years. 

If you have the purchase receipt, you may have options with the manufacturer and I would recommend contacting them as soon as you're able. 

Just on the off-chance this is a known issue, there may be additional options for you to have this issue resolved.

[BoStClair]

Ok, so after stating my case at BB they graciously exchanged the TV for a new one and it's doing it again. It may be a Toshiba thing, IDK. I am going to try and contact Toshiba support now. Thanks.

[Deysha-BBY Social Media Specialist]

Glad to learn we were able to help you out, BoStClair!

Enjoy!

[BoStClair]

After exchanging it for our 2nd Toshiba, the green flashing started again right away. So must be something wrong with Toshiba Fire TVs.

Now we have exchanged it for our 3rd TV, which is now an Insignia, and there have been no problems. So no more Toshibas for us.Thanks for the help.

[Elle-BBY Regular Contributor]

Hi there, Bo,

Thank you for taking the time to keep us updated on your TV experience. While it's discouraging to hear the same issue occurred with your first exchange, I'm glad you're having better luck with the Insignia model you picked out. 

We're always here to help if any further questions come up. 

Cheers,