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Posts: 3
Registered: ‎01-10-2019

Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

Brand new TV, randomly hangs with black screen when switching input from online apps to antenna, no matter what channel was on. The black screen shows channel and whats on and there are icons of other shows below but no picture. Its does this randomly, only way to fix is to restart the tv via the menu, a few times it was totally locked up and I had to unplug the TV.  Toshiba tech support was no help. I will be sending it in for a new replacement. Anyone have this issue.

Posts: 6,740
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Registered: ‎11-30-2015

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

Hello futyb,

 

Welcome to our community! Thanks for sharing your Toshiba TV isn’t reacting as it should. I understand how frustrating that could be.

 

What’s your model number of your TV? Our Geek Squad may be responsible for the warranty on it. If we are, I’d be happy to point you in the correct direction for assistance.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-10-2019

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

43LF621U19 . TV has been sent back for a refund. I'll try another one and if bad, I'll send that back to.
Posts: 6,740
Topics: 125
Kudos: 396
Solutions: 308
Registered: ‎11-30-2015

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

 

futyb,

 

Cool! Thanks for keeping us in the loop. Let us know, if you happen to have the same issue occur.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-10-2019

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

I decided to go with another model sold and shipped by amazon. The issues i had with best buy customer service and getting a prepaid return label and a new item shipped were too much, nothing like Amazon cusomer support. Best buy needs to follow their model.

New Member
Posts: 1
Registered: ‎07-28-2019

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

I'm having the same issue. I have the 55" version of the Toshiba Fire TV. I did a few of the suggested "fixes" listed in other threads (i.e. changing HDMI Input from Auto to 1.4 or 2.0, etc.). They appeared to work, but they didn't. This issue appears to be becoming more frequent. Our purchase was in the early spring. I'm not sure if we are still under the manufacturer warrantee, but we did purchase the extended Geek thing. I am trying to figure out what my nextg step is. Thanks
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Posts: 42
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Registered: ‎02-08-2019

Re: Toshiba - 43” Fire TV Edition- Hangs when changing inputs from Internet Apps to Antenna

Hello, Zossamer.

Welcome to our Best Buy Community Forums!  We want our customers to have a great experience with any of their television purchases through Best Buy. So we understand your concern.

Would you be able to provide us with your full name, phone, email, and your TV model number  in a private message to me please?  Just click on the ‘Private Message’ button to the far right of my signature.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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