01-10-2019 12:38 PM
Brand new TV, randomly hangs with black screen when switching input from online apps to antenna, no matter what channel was on. The black screen shows channel and whats on and there are icons of other shows below but no picture. Its does this randomly, only way to fix is to restart the tv via the menu, a few times it was totally locked up and I had to unplug the TV. Toshiba tech support was no help. I will be sending it in for a new replacement. Anyone have this issue.
01-11-2019 02:34 PM
Welcome to our community! Thanks for sharing your Toshiba TV isn’t reacting as it should. I understand how frustrating that could be.
What’s your model number of your TV? Our Geek Squad may be responsible for the warranty on it. If we are, I’d be happy to point you in the correct direction for assistance.
01-11-2019 04:22 PM
01-18-2019 07:54 AM
I decided to go with another model sold and shipped by amazon. The issues i had with best buy customer service and getting a prepaid return label and a new item shipped were too much, nothing like Amazon cusomer support. Best buy needs to follow their model.
07-28-2019 06:44 AM
07-28-2019 03:35 PM
Welcome to our Best Buy Community Forums! We want our customers to have a great experience with any of their television purchases through Best Buy. So we understand your concern.
Would you be able to provide us with your full name, phone, email, and your TV model number in a private message to me please? Just click on the ‘Private Message’ button to the far right of my signature.