01-10-2019 12:38 PM
Brand new TV, randomly hangs with black screen when switching input from online apps to antenna, no matter what channel was on. The black screen shows channel and whats on and there are icons of other shows below but no picture. Its does this randomly, only way to fix is to restart the tv via the menu, a few times it was totally locked up and I had to unplug the TV. Toshiba tech support was no help. I will be sending it in for a new replacement. Anyone have this issue.
01-11-2019 02:34 PM
Welcome to our community! Thanks for sharing your Toshiba TV isn’t reacting as it should. I understand how frustrating that could be.
What’s your model number of your TV? Our Geek Squad may be responsible for the warranty on it. If we are, I’d be happy to point you in the correct direction for assistance.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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01-11-2019 04:22 PM