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Posts: 1
Registered: ‎07-23-2021

TOSHIBA remote voice control isn't working

I don't really know where else to look, so. Whenever I try to use it, the light either blinks blue, the normal color, and doesn't do anything, or goes turquoise for as long as I hold it before blinking the regular blue. I don't know how to fix it.

Posts: 131
Topics: 2
Kudos: 29
Solutions: 15
Registered: ‎10-19-2020

Re: TOSHIBA remote voice control isn't working

Good morning!


Thank you for joining our online community and writing to us for support! I'm concerned to hear that you're running into issues with your Toshiba remote. I definitely understand how this kind of thing can impact the experience, especially if it's a new TV. I'd love to learn more and see what we can do for you. To get started, could you please answer a few questions for me to better understand?


How long have you had this unit? Did you just purchase it?

Have you been having any other issues this far?

Have you tried any troubleshooting steps to resolve it? If so, what have you attempted?


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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