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New Member
Posts: 2
Registered: ‎01-13-2022

TCL TV is the most disappointing purchase

My wife and I purchased a TCL 50S466-CA TV from Best Buy at the start of November. When we received the TV the picture was off, we adjusted it as best as we could, it wasn’t perfect, as we though it was just a cheap tv, after the 14 day return policy my wife recycled the TV box, and this is when the problems started happening. One of the speakers always makes a buzzing sound, the remote and software for this tv started glitching out, the arrow buttons do not always work, the tv will sometimes just come out of Netflix and go into another app for no reason at all. I tried researching ways to mitigate these problems, and while researching I found that all of these tvs have been pulled from Best Buy because of product issues. I cannot find my model number anymore, it has been pulled. We no longer have the box, but we do have a receipt. I think that Best Buy should stand behind this issue as I feel like we are just left with a trash TV that Best Buy pulled from the shelves a month after our purchase. This is what we get for trying to be a little cost effective on a new tv.
Valued Expert
Posts: 8,498
Registered: ‎02-25-2013

Re: TCL TV is the most disappointing purchase

You might want to contact TCL 

 

https://www.tcl.com/us/en

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 2
Registered: ‎01-13-2022

Re: TCL TV is the most disappointing purchase

You should try getting ahold of TCL customer support… tried all of this. Bottom line is this was pulled off the shelves of Best Buy because of hardware issues and faulty software. Best Buy should stand behind the products that they sell
Valued Expert
Posts: 8,498
Registered: ‎02-25-2013

Re: TCL TV is the most disappointing purchase

/Did you go into the store and ask a manager or a lead for the CSA

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Social Media Specialist
Posts: 53
Registered: ‎11-08-2021

Re: TCL TV is the most disappointing purchase

Hello, Optimusmango,

 

Thank you for joining our forum community. 

 

It's never ideal getting something out the box, defective. If you purchased the tv in November you should be able to exchange under holiday Return & Exchange promise, https://bby.me/p5c8n5;

 

If you need further assistance, please private message me. 

 

 

Jakoma|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!