01-13-2022 06:49 AM
01-13-2022 07:49 AM
You might want to contact TCL
01-13-2022 08:30 AM
01-13-2022 09:53 AM
/Did you go into the store and ask a manager or a lead for the CSA
01-13-2022 10:38 AM
Thank you for joining our forum community.
It's never ideal getting something out the box, defective. If you purchased the tv in November you should be able to exchange under holiday Return & Exchange promise, https://bby.me/p5c8n5;
If you need further assistance, please private message me.