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Posts: 1
Registered: ‎06-13-2020

TCL Roku TV display issue

I’ve had recent issues when switching to my Xbox. The Home Screen gets these green squares all over the display and I have to do a system recent for it to go away. This has now happened 3 times. Also, once in Netflix the display was grainy and showed negative images. Lastly while streaming a movie on Disney plus a couple of months ago the stream scrambled and skipped forward.
Posts: 1,020
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Registered: ‎10-19-2017

Re: TCL Roku TV display issue

Hi, audiorage1982,

 

Welcome to our Best Buy forum community and thank you for creating a forum account to share this concern with us! I know that I love to watch TV to relax, but I can imagine it's more stressful when your TV screen has green squares appearing. That's certainly less than ideal, but I'm glad you reached out so that we can try to help!

 

Have you tried hooking up the Xbox to a different input on the TV to see if you get better results? If the green screen continues, I recommend hooking up the Xbox to a different TV to see if you get the same results. If you that happens when hooking up the Xbox to a different TV, then it would be the Xbox that's causing the issue. If it doesn't, then the issue is on the TV's end, which we can then explore further.

 

Once you give that try, please let me know! Also, could you elaborate on the exact model of TCL Roku TV you have and provide more details on what you're seeing?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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