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Registered: ‎02-08-2019

Re: Sony X950G 65" keeps cutting out sound while watching apps.

Hello, hi-defdan,

Thank you for reaching back out, and for your patience as we have had a higher volume of posts recently to moderate. I can understand how having those audio issues isn't ideal, and wanting to check on some support options at this time. Sony does have a list of troubleshooting articles for audio issues that may be useful. I understand you may have followed some of these already, and I appreciate you doing so!

In addition to trying these steps out, I would suggest also updating your audio setting to test them out, such as opting for Dolby Digital for example, rather than the preselected option to see if this may help. Switching out your HDMI cable may also have an effect on the audio issue that you are experiencing. If you opted for the Geek Squad Protection plan, I'd suggest calling Geek Squad at 1-800-433-5778 to see if they may be able to remotely support this. Alternatively, you can schedule a service with our Geek Squad once our in-home services are running again.

If you do not have the Geek Squad Protection plan, then I would suggest working directly with Sony Support, as the TV may still be covered under the manufacturer's warranty. Should it need to be serviced, they would best be able to explore those options with you. I hope that this sheds light on some possible support options!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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