12-25-2019 06:40 AM
I have absolutely no clue what it is with this TV as I cannot find any other posts with the same issue, but I'll be watching a movie or show on Netflix, Hulu, Disney+ and out of nowhere, the sound just cuts out completely. I have a full Sony HT but have never experienced ANYTHING like this when watching cable, so I assume it has to be the TV.
Everytime the TV does this, I have to turn the TV off and back on. I realize this sounds like a minor inconvenience, but when you're trying to watch a movie and you have to do it every 5-10 min (if that, sometimes it's a mere minute or 2), it is incredibly frustrating and I have stopped watching some movies solely due to it. When you pay $1,400 for a TV, it becomes even more frustrating.
Couple this with the fact that the remote randomly doesn't work and you have to unplug the whole system, and the fact the BestBuy employee did EVERYTHING he could to talk me out of a Vizio, this is easily the most frustrating purchase I've ever made. At least it has a great picture though...
Anyone know any sort of fix for the App sound issue though? I had a software update not long ago, but it still keeps happening.
12-30-2019 06:47 PM
Hi there, mburg930,
Welcome to our Best Buy community forum! As someone who enjoys ending the day by watching TV, I can understand why it would not be ideal to have the sound cut out when you're trying to watch something.
While I'm glad to hear that unplugging the TV can help, I understand how that is not a long-term solution. Have you had these problems from the start with this TV, or did it work perfectly and then all of a sudden start to cut-out when streaming?
02-06-2020 04:05 PM
02-07-2020 11:00 AM
No worries! Although we are disheartened to hear that this is still happening with your TV, as I understand wanting your tech to work optimally. I'd like to review some troubleshooting tips and additional support options on how to receive support on this. After investigating this, I found a troubleshooting guide on Sony's website that may help with this. I'd suggest checking this out when you get the chance, as one of these tips may help with this!
After trying out those tips, if you opted for coverage under our Geek Squad Protection plan, scheduling an in-home appointment would be ideal. This can be arranged by calling our team at 1-800-433-5778. Alternatively, the TV sounds like it may still be covered under the manufacturer's warranty. You can learn more about the warranty and how to request coverage through Sony's warranty and repair page. Please don't hesitate to let me know if we may be able to assist in any other way!
04-16-2020 03:14 PM
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