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Posts: 1
Registered: ‎11-10-2019

Sony TV Black screen

Sound but no video on Sony Bravia.  What should I do?

Posts: 1,020
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Registered: ‎10-19-2017

Re: Sony TV Black screen

Hi there, choffman210,


Welcome to our Best Buy forum community! It's important to us that you are enjoying your Sony Bravia TV, and we know that having both sound and video is a big part of that. As someone who loves to end my day by curling up on the couch to watch a show, I can understand how frustrating it would be to not be able to figure out why your TV hasn't been playing video lately. I'd want that corrected as well!


Have you checked out our helpful Home Theater Troubleshooting Guide? We have a lot of great tips that can help with common TV issues. If you're given those steps a try and are still running into trouble with a black screen, please let me know the model of your Sony TV so I can dig deeper into what could be the cause.



Elle|Social Media Specialist | Best Buy® Corporate
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