Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎01-23-2020

Sony Bravia 4K freezes and remote does not respond.

I have a Sony Bravia 4K smart TV that has suddenly stopped working. I’ve contacted Sony and they said they are aware of the issue but I have received no satisfactory answers. I done a factory reset, unplugged the tv, done a soft reset and nothing works. Anyone have any suggestions?
Highlighted
Posts: 586
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Sony Bravia 4K freezes and remote does not respond.

Hi there, TronBosse,

 

Welcome to our Best Buy community forum! 

 

As someone who likes to unwind by watching TV, I know that having a working TV can play a big role in day-to-day life. That's why it makes me sad to hear that you're in this position.

 

While I'm impressed with how many steps you have tried to troubleshoot your TV, I can imagine how discouraging it is that they didn't correct the issues. That's not what we want to hear, but I'm glad you came to us for support.

 

Could you share what model of a Sony Bravia TV you have so I can look into this further?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎01-23-2020

Re: Sony Bravia 4K freezes and remote does not respond.

I have an XRB-49C800D 4K Smart TV
Highlighted
Posts: 586
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: Sony Bravia 4K freezes and remote does not respond.

Hi there, TronBosse,

 

Thanks for sharing the model number with me. When you say that your TV suddenly stopped working, can you be more specific? Will the TV not turn on? Do you get sound, but no picture? The more details you can provide, the better I can look into this.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!