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Posts: 2
Registered: ‎01-23-2020

Sony Bravia 4K freezes and remote does not respond.

I have a Sony Bravia 4K smart TV that has suddenly stopped working. I’ve contacted Sony and they said they are aware of the issue but I have received no satisfactory answers. I done a factory reset, unplugged the tv, done a soft reset and nothing works. Anyone have any suggestions?
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Posts: 867
Topics: 66
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Registered: ‎10-19-2017

Re: Sony Bravia 4K freezes and remote does not respond.

Hi there, TronBosse,

 

Welcome to our Best Buy community forum! 

 

As someone who likes to unwind by watching TV, I know that having a working TV can play a big role in day-to-day life. That's why it makes me sad to hear that you're in this position.

 

While I'm impressed with how many steps you have tried to troubleshoot your TV, I can imagine how discouraging it is that they didn't correct the issues. That's not what we want to hear, but I'm glad you came to us for support.

 

Could you share what model of a Sony Bravia TV you have so I can look into this further?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-23-2020

Re: Sony Bravia 4K freezes and remote does not respond.

I have an XRB-49C800D 4K Smart TV
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Posts: 867
Topics: 66
Kudos: 170
Solutions: 37
Registered: ‎10-19-2017

Re: Sony Bravia 4K freezes and remote does not respond.

Hi there, TronBosse,

 

Thanks for sharing the model number with me. When you say that your TV suddenly stopped working, can you be more specific? Will the TV not turn on? Do you get sound, but no picture? The more details you can provide, the better I can look into this.

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎05-06-2020

Re: Sony Bravia 4K freezes and remote does not respond.

Sony has a firmware update for this but the TV won't do it throught the settings. You have to use a USB drive. 

It's Firmware update to v6.3624

This forum won't let me give you the URL but go to the Sony Support site and search for it.

I'll try spelling it out. 

dub dub dub sony dot com slash electronics slash support slash televisions-projectors-lcd-tvs-android- slash xbr-55x950g slash downloads slash 00016705

 

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New Member
Posts: 2
Registered: ‎05-06-2020

Re: Sony Bravia 4K freezes and remote does not respond.

Sorry didn't see you had a different model frist, anyway check to see if there is a firmware update for your model.