11-18-2019 10:17 PM
Our 2 year old 75" android sony tv has two 3inch wide lines near the left side of the screen, one white and one black. They appear even when all other devices have been unhooked and when on the TV's menue screens. They apear over top of the menu's. Is this something that is repairable or is the actual screen the issue (bad pixels). The warrenty is no longer active. This tv was almost $3k a coupe years ago so I would prefer to fix it if it can be and the cost isn't too close to the cost of the new 75's which have dropped considerably.
11-20-2019 11:26 AM
Welcome to our Best Buy forum community!
It's never fun to see a product you care about not work as intended, so I can understand why you'd be concerned that lately your TV has black and white lines. While that could be a sign of a bigger issue, it could also mean that a connection might have come lose over the years.
If you haven't already, I highly recommend checking out our Home Theater Troubleshooting Guide, as it's full of tips that can help with more basic TV troubles.
While those tips can help with a lot of issues, there is a chance that the lines are a sign of something more serious. If it is from physical damage, that's not something that we cover. However, if it's from a hardware or software issue, a Geek Squad Agent can come out to your home and do a diagnostic on TV's that are 42" or larger. A diagnostic would be covered if you have Geek Squad Protection, otherwise it's a $99 charge for us to come out and determine what is causing the lines, and provide an estimate for what the repair would cost without coverage.
If you're interested in having someone come out for a repair, please call (800) GEEK-SQUAD or (800) 433-5778, and one of our phone reps will help you schedule an appointment.