11-25-2018 06:49 PM
I've had my Sharp LC-43LB481U TV for about 10 months and have had no issues, but lately, it frequently freezes and says that there is no Internet connection -- it is disconnecting itself from my Wifi as when this happens, I verify that other devices on the same network, SSID, band are still connected without error. I either unplug the TV or restart it from within the settings menu and it reconnects and works ok for a day or so. The TV software (Roku?) is up to date, and I have checked Sharp's support site and it says there is no firmware update.
I see this issue has been reported in various web sources over the years, but no resolutions. Any ideas?
11-26-2018 06:26 PM
Exactly the same story here. All other devices are fine, no new technology in the house to cause interference. Daily the tv drops the internet connection and can’t find it until I unplug the tv (just the tv... not the router/modem/computer/anything else) and plug it back in again. Just turning the tv off is not enough - it needs to be unplugged. The router is 15 feet away from the tv and all other devices are connected and stay connected so I don’t want to start monkeying with my router settings. Anyone have a solution for this close-enough-to-new tv’s annoying problem?
11-28-2018 03:08 PM
Greetings, kabboroo –
Welcome to our community! Thank you for sharing your concerns with your 43” Sharp TV with us. It would drive me bonkers if my Sharp the ethernet connection regularly like that.
It appears that you’ve verified this as a possible known issue for this particular model. I’d highly recommend reaching out to Sharp to see how they may be able to assist you further with a long term solution. If you had purchased the TV within the last year they should be able to assist you further under your manufacturer’s warranty. You can give Sharp a call at (800) 237-4277.
11-28-2018 10:17 PM
I have reached out to both Sharp and Best Buy and discovered that this model is a co-branded model or something - basically Sharp makes it specifically for Best Buy and so Best Buy handles the warranty on it. They have a tech coming out next week to check out the TV...so help me if he/she tries to say there's nothing wrong with it! Tonight instead of just disconnecting, it shut itself off twice!
I always used to buy Hitachi TVs and they'd last literally over a decade without any problems...guess what I'm buying next time around?
11-29-2018 10:46 AM
Hello, kabboroo –
I’m happy to hear that someone is coming out to look at it. Keep us in the loop! If you happen to have an issues with your Geek Squad appointment, you’re welcome to post under our Best Buy Repair Support board.
12-13-2018 11:55 AM
I've been having the same issue! I've had the tv for approximately the same amount of time and my router is right next to the unit. Please keep us updated because I'd love to know the resolution. If there is none, I guess my option is to never purchase a Sharp TV from Best Buy again!
12-13-2018 06:55 PM
The TV is still under warranty - though it is a Sharp TV, it is a co-branded model with Best Buy and Best Buy handles the warranty. They sent a Geek Squad tech out to swap the wifi card - we'll see.
12-17-2018 04:48 PM
My experience wasn’t as good... I stopped by the Bartonsville PA Best Buy with my receipt and a print out of the conversation above and was told that they could send a geek squad repair person, but it would cost me $100. Or, I could bring the tv to the store, they would ship it out for repairs and if there was no evidence that I had physically damaged the tv, then they wouldn’t charge for the repair and I could come back to the store in 2-3 weeks to pick it up. The odds that I might damage this 43” tv loading it into and out of my car, or in transit to be repaired, have got to be significant. This Best Buy employs repairmen, who make house calls, but for a warranty only an off site repair facility the tv needs to be shipped to? This is when a warranty is not a warranty.
12-17-2018 07:59 PM
That is ridiculous -the TV comes with a 1-year warranty - they have to honor it. Anyway, they replaced the wifi card but the problem persists; they're coming back this weekend to replace the main board. That is all that can be done the tech told me, that if that doesn't fix the problem Best Buy will likely say it's my Internet that is the problem, which it is not. Can't wait to see what happens.