TV & Home Theater

[Taland]

Sharp LC-55LBU591U 55" UHD.
Was watching TV just fine, when the screen just went black. Blue LED light indicates power, but no response to remote, or console power switch. Unplugged/replugged. Pressed reset. Held reset. Absolutely nothing.

Any ideas?

[Mariah-BBY Retired: Social Media Specialist]

Greetings Taland,

Thanks for posting to our community to get  some further troubleshooting advice. Noticing that your TV went black, and isn’t responding now is frustrating. I appreciate that you shared your model number, and what steps you’ve already tried.

Have you attempted to try a different power outlet? You may be receiving enough power to turn on the blue light, but not the whole TV. If that doesn’t work, and you had purchased your TV within the last year I’d recommend reaching out to Sharp as soon as possible. They may be able to assist you under your manufacturer’s warranty.

Respectfully,

[Hyouka]

Did you find a fix? Mine is doing the same.

[Mariah-BBY Retired: Social Media Specialist]

Hyouka,

Can you please share the model number of your TV? Is it the same as Taland’s?

Kindly,

[Hyouka]

Mine is Sharp LC-50LBU591U
Tried resetting , unplugging, still a black screen

[Mariah-BBY Retired: Social Media Specialist]

Hello Hyouka,

Thanks for sharing the model number of your TV. I’d be happy to share a few more suggestions.

I took a peek into the manual, and they suggested to double check that your TVs power cord is connected correctly. Also, can you please try to the plug the TV into a different outlet? They also suggested in the manual that other devices could be interfering with your TV. Products like a surround sound receiver, external speakers, fans, or hair dryers. I’m sorry that manual didn’t offer any other specific suggestions.

Respectfully,

[Hyouka]

Thanks for your help but I’ve tried all of that and it’s still not working. Unplugged all devices from the tv, changed outlets, still not working. Thank you though

[Mariah-BBY Retired: Social Media Specialist]

Hello Hyouka,

I’d recommend also giving Sharp a call, or reaching out them for some additional assistance. They’d be happy to see if it’s a known issue they can help you troubleshoot through or offer some help under your manufacturer’s warranty with the. You can review their contact details and methods here.

Respectfully,

[aprodio10]

Has anyone come up with a solution to this?  Has Sharp been helpful for others?

I recently reached out to Sharp and have not heard back.  I am experiencing the same issues and have similarly tried all of the above.

[Hyouka]

I had to call customer support and geek squad came out and replaced one of the boards inside. I don’t remember what exactly they replaced. But it works now.