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New Member
Posts: 3
Registered: ‎10-08-2019

Sharp Roku TV Not Loading Sling

I've had my TV for a couple years now, but just cut the cable cord and signed up with Sling. The only problem is that Sling won't load on my TV....yes, I've updated everything, restarted, removed Sling/restarted/downloaded it again... Still nothing. Sharp customer service is ignoring me. Roku is ignoring me. I'm pretty upset. I love this TV, but now may have to buy a new one just to run Sling!

Anybody have the same problem, or suggest ways to fix it?
Posts: 7,326
Topics: 161
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Solutions: 326
Registered: ‎11-30-2015

Re: Sharp Roku TV Not Loading Sling

Good Morning, DirtyGirty,

 

Welcome to our community! Also, welcome to the world without a cable subscription. I promise you’ll find it much cheaper and more convenient. We sincerely appreciate you reaching out with your issues on using the Sling App on your Sharp Roku TV. I’d be happy to see what options we’d have to offer you for troubleshooting.

 

Have you tried to factory reset your TV? Or power cycle your TV? I can see that your shared you might have restarted it. Also, what’s the model number of your TV? I’d be happy to see there are any other troubleshooting options available.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-08-2019

Re: Sharp Roku TV Not Loading Sling

I haven't tried a factory reset, just power off and on.

Model is LC-43LB481U
Posts: 7,326
Topics: 161
Kudos: 192
Solutions: 326
Registered: ‎11-30-2015

Re: Sharp Roku TV Not Loading Sling

Good Afternoon, DirtyGirty,

 

Thank you for sharing your model number with me! I sincerely appreciate it. I’d recommend doing a factory reset.

 

You should be able to perform on by selecting Settings > System > Advanced system settings > Factory reset then choosing Factory reset everything.  Resetting your TV back to factory settings should clear any software issues that are preventing you from using Sling on your TV. Please note if the root of the issue is a compatibility issue between Sling and Roku that would be something that this reset would not be able to remedy.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-08-2019

Re: Sharp Roku TV Not Loading Sling

I'll try it. There shouldn't be a compatibility issue since the remote comes with a Sling shortcut button!
Posts: 7,326
Topics: 161
Kudos: 192
Solutions: 326
Registered: ‎11-30-2015

Re: Sharp Roku TV Not Loading Sling

DirtyGirty,

 

Sounds good! Let us know how that pans out for you.

 

Kindly,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!