04-21-2020 02:58 PM
What's the model number of your TV, and how long ago was it purchased? It seems like a few other people have had this same issue:
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!